[solved] Emails are no longer retrieved - Version 2.9.0

Technical assistance
1
  • Used Zammad version: 2.9.0
  • Operating system: CentOS 7

Hello to all,

we have big trouble with the system since updated to version 2.9.0. Zammad doesn´t fetch e-mails any more from our exchange server and adds them to existing oder new tickets.

If I log in as a Zammad Admin and test e-mail for polling via IMAP, the system says that 10 emails are being retrieved, but nothing is being imported to Zammad. In addition, the / tmp directory on the server is full of files.

Please Help

Attached the screenshots

2019-02-19%2022_41_39-Window
2019-02-19 22_41_39-Window.png704×553 10.8 KB

2019-02-19%2022_48_21-Window
2019-02-19 22_48_21-Window.png987×439 34.7 KB

2

Please provide your production log, otherwise we can’t help you.

3

How can i upload the *.log file ? it is not allowed, only jpg format2019-02-19%2023_23_02-Window

4

I, [2019-02-19T23:21:45.439372 #9466-47204314224700] INFO – : Enqueued SearchIndexJob (Job ID: 662e73a8-4ce9-4d3e-98c7-e9d8ca021749) to DelayedJob(default) with arguments: “Ticket”, 399
I, [2019-02-19T23:21:45.445244 #9466-47204314224700] INFO – : Enqueued SearchIndexJob (Job ID: 8137b634-28f9-4a78-8b11-95fab1303af7) to DelayedJob(default) with arguments: “User”, 82
I, [2019-02-19T23:21:49.495944 #9536-47363639160700] INFO – : Setting.set(‘product_logo’, “c12cae5bbfe6a07ca26dd77fc6357ef3.png”)
I, [2019-02-19T23:21:51.900848 #9536-47363639160700] INFO – : Scheduler started.
I, [2019-02-19T23:21:51.904377 #9536-47363639160700] INFO – : Cleanup of left over locked delayed jobs 2019-02-19 22:21:51 UTC started.
I, [2019-02-19T23:21:51.909952 #9536-47363639160700] INFO – : Cleanup of left over locked delayed jobs 2019-02-19 22:21:51 UTC finished.
I, [2019-02-19T23:21:51.910009 #9536-47363639160700] INFO – : Cleanup of left over import jobs 2019-02-19 22:21:51 UTC started.
I, [2019-02-19T23:21:51.912673 #9536-47363639160700] INFO – : Cleanup of left over import jobs 2019-02-19 22:21:51 UTC finished.
I, [2019-02-19T23:21:51.912800 #9536-47363639160700] INFO – : Scheduler running…
I, [2019-02-19T23:21:51.925428 #9536-47363701692260] INFO – : Started job thread for ‘Check streams for Channel’ (Channel.stream)…
I, [2019-02-19T23:21:51.939003 #9536-47363701692260] INFO – : execute Channel.stream (try_count 0)…
I, [2019-02-19T23:21:55.913019 #9536-47363708217200] INFO – : Starting worker thread Delayed::Backend::ActiveRecord::Job
I, [2019-02-19T23:22:01.927237 #9536-47363707350440] INFO – : Started job thread for ‘Execute jobs’ (Job.run)…
I, [2019-02-19T23:22:01.940446 #9536-47363707350440] INFO – : execute Job.run (try_count 0)…
I, [2019-02-19T23:23:11.928077 #9536-47363639160700] INFO – : Scheduler running…
I, [2019-02-19T23:23:11.935468 #9536-47363706033960] INFO – : Started job thread for ‘Generate Session data’ (Sessions.jobs)…
I, [2019-02-19T23:23:11.948084 #9536-47363706033960] INFO – : execute Sessions.jobs (try_count 0)…
I, [2019-02-19T23:23:21.940320 #9536-47363699982820] INFO – : Started job thread for ‘Check Channels’ (Channel.fetch)…
I, [2019-02-19T23:23:21.953338 #9536-47363699982820] INFO – : execute Channel.fetch (try_count 0)…
I, [2019-02-19T23:23:21.955256 #9536-47363699982820] INFO – : fetching imap (svsraa0003.intern.schifferstadt.de/controlling port=993,ssl=true,starttls=false,folder=INBOX,keep_on_server=false)
I, [2019-02-19T23:23:22.266051 #9536-47363699982820] INFO – : - no message
I, [2019-02-19T23:23:22.266110 #9536-47363699982820] INFO – : done
I, [2019-02-19T23:23:22.281750 #9536-47363699982820] INFO – : fetching imap (svsraa0003.intern.schifferstadt.de/it-helpdesk port=993,ssl=true,starttls=false,folder=INBOX,keep_on_server=false)
I, [2019-02-19T23:23:22.531697 #9536-47363699982820] INFO – : - message 1/11
I, [2019-02-19T23:23:23.012024 #9536-47363699982820] INFO – : Process email with msgid ‘e28fd0f9d76b4f4999a8ef6783ab3923@schifferstadt.de’
I, [2019-02-19T23:23:23.043558 #9536-47363699982820] INFO – : set_attributes_by_x_headers header x-zammad-article-sender found Agent
I, [2019-02-19T23:23:23.043627 #9536-47363699982820] INFO – : set_attributes_by_x_headers found Ticket::Article::Sender lookup for ‘Agent’
I, [2019-02-19T23:23:23.043949 #9536-47363699982820] INFO – : set_attributes_by_x_headers assign Ticket::Article sender_id=1
I, [2019-02-19T23:23:23.044066 #9536-47363699982820] INFO – : set_attributes_by_x_headers header x-zammad-article-preferences found. Assign preferences={“send-auto-response”=>true, “is-auto-response”=>false}
I, [2019-02-19T23:23:23.217972 #9536-47363699982820] INFO – : Enqueued SearchIndexJob (Job ID: 037f08f6-2616-4ec6-8e5a-a824a2d75475) to DelayedJob(default) with arguments: “Ticket”, 399
I, [2019-02-19T23:23:23.228168 #9536-47363699982820] INFO – : Enqueued SearchIndexJob (Job ID: dc82ab39-b1c0-493b-87d4-bd58675cdad0) to DelayedJob(default) with arguments: “User”, 82
I, [2019-02-19T23:23:27.218319 #9601-47371399950200] INFO – : Setting.set(‘product_logo’, “c12cae5bbfe6a07ca26dd77fc6357ef3.png”)
I, [2019-02-19T23:23:29.690791 #9601-47371399950200] INFO – : Scheduler started.
I, [2019-02-19T23:23:29.694459 #9601-47371399950200] INFO – : Cleanup of left over locked delayed jobs 2019-02-19 22:23:29 UTC started.
I, [2019-02-19T23:23:29.700044 #9601-47371399950200] INFO – : Cleanup of left over locked delayed jobs 2019-02-19 22:23:29 UTC finished.
I, [2019-02-19T23:23:29.700099 #9601-47371399950200] INFO – : Cleanup of left over import jobs 2019-02-19 22:23:29 UTC started.
I, [2019-02-19T23:23:29.702785 #9601-47371399950200] INFO – : Cleanup of left over import jobs 2019-02-19 22:23:29 UTC finished.
I, [2019-02-19T23:23:29.702906 #9601-47371399950200] INFO – : Scheduler running…
I, [2019-02-19T23:23:29.713448 #9601-47371468336420] INFO – : Started job thread for ‘Import OTRS diff load’ (Import::OTRS.diff_worker)…
I, [2019-02-19T23:23:29.726533 #9601-47371468336420] INFO – : execute Import::OTRS.diff_worker (try_count 0)…
I, [2019-02-19T23:23:33.703124 #9601-47371465516980] INFO – : Starting worker thread Delayed::Backend::ActiveRecord::Job
I, [2019-02-19T23:23:39.714187 #9601-70050648315580] INFO – : Started job thread for ‘Check streams for Channel’ (Channel.stream)…
I, [2019-02-19T23:23:39.727334 #9601-70050648315580] INFO – : execute Channel.stream (try_count 0)…
I, [2019-02-19T23:24:49.715322 #9601-47371399950200] INFO – : Scheduler running…
I, [2019-02-19T23:24:49.726917 #9601-47371465197680] INFO – : Started job thread for ‘Generate Session data’ (Sessions.jobs)…
I, [2019-02-19T23:24:49.739738 #9601-47371465197680] INFO – : execute Sessions.jobs (try_count 0)…
I, [2019-02-19T23:24:59.727530 #9601-70050552354220] INFO – : Started job thread for ‘Check Channels’ (Channel.fetch)…
I, [2019-02-19T23:24:59.743432 #9601-70050552354220] INFO – : execute Channel.fetch (try_count 0)…
I, [2019-02-19T23:24:59.745537 #9601-70050552354220] INFO – : fetching imap (svsraa0003.intern.schifferstadt.de/controlling port=993,ssl=true,starttls=false,folder=INBOX,keep_on_server=false)
I, [2019-02-19T23:25:00.065133 #9601-70050552354220] INFO – : - no message
I, [2019-02-19T23:25:00.065200 #9601-70050552354220] INFO – : done
I, [2019-02-19T23:25:00.079029 #9601-70050552354220] INFO – : fetching imap (svsraa0003.intern.schifferstadt.de/it-helpdesk port=993,ssl=true,starttls=false,folder=INBOX,keep_on_server=false)
I, [2019-02-19T23:25:00.335557 #9601-70050552354220] INFO – : - message 1/11
I, [2019-02-19T23:25:00.810004 #9601-70050552354220] INFO – : Process email with msgid ‘e28fd0f9d76b4f4999a8ef6783ab3923@schifferstadt.de’
I, [2019-02-19T23:25:00.841798 #9601-70050552354220] INFO – : set_attributes_by_x_headers header x-zammad-article-sender found Agent
I, [2019-02-19T23:25:00.841868 #9601-70050552354220] INFO – : set_attributes_by_x_headers found Ticket::Article::Sender lookup for ‘Agent’
I, [2019-02-19T23:25:00.842197 #9601-70050552354220] INFO – : set_attributes_by_x_headers assign Ticket::Article sender_id=1
I, [2019-02-19T23:25:00.842308 #9601-70050552354220] INFO – : set_attributes_by_x_headers header x-zammad-article-preferences found. Assign preferences={“send-auto-response”=>true, “is-auto-response”=>false}
I, [2019-02-19T23:25:01.018004 #9601-70050552354220] INFO – : Enqueued SearchIndexJob (Job ID: 680e52b8-606f-4eb7-a023-9969da8d260c) to DelayedJob(default) with arguments: “Ticket”, 399
I, [2019-02-19T23:25:01.026938 #9601-70050552354220] INFO – : Enqueued SearchIndexJob (Job ID: 5210bfd4-56b0-43f3-9b4e-a1a94ee4bf7f) to DelayedJob(default) with arguments: “User”, 82
I, [2019-02-19T23:25:04.903312 #9668-47354349596560] INFO – : Setting.set(‘product_logo’, “c12cae5bbfe6a07ca26dd77fc6357ef3.png”)
I, [2019-02-19T23:25:07.324160 #9668-47354349596560] INFO – : Scheduler started.
I, [2019-02-19T23:25:07.327792 #9668-47354349596560] INFO – : Cleanup of left over locked delayed jobs 2019-02-19 22:25:07 UTC started.
I, [2019-02-19T23:25:07.333534 #9668-47354349596560] INFO – : Cleanup of left over locked delayed jobs 2019-02-19 22:25:07 UTC finished.
I, [2019-02-19T23:25:07.333590 #9668-47354349596560] INFO – : Cleanup of left over import jobs 2019-02-19 22:25:07 UTC started.
I, [2019-02-19T23:25:07.336336 #9668-47354349596560] INFO – : Cleanup of left over import jobs 2019-02-19 22:25:07 UTC finished.
I, [2019-02-19T23:25:07.336463 #9668-47354349596560] INFO – : Scheduler running…
I, [2019-02-19T23:25:07.341695 #9668-47354408844780] INFO – : Started job thread for ‘Check streams for Channel’ (Channel.stream)…
I, [2019-02-19T23:25:07.354479 #9668-47354408844780] INFO – : execute Channel.stream (try_count 0)…
I, [2019-02-19T23:25:11.336696 #9668-47354408910040] INFO – : Starting worker thread Delayed::Backend::ActiveRecord::Job
I, [2019-02-19T23:26:17.343139 #9668-47354349596560] INFO – : Scheduler running…
I, [2019-02-19T23:26:17.351429 #9668-47354396212660] INFO – : Started job thread for ‘Generate Session data’ (Sessions.jobs)…
I, [2019-02-19T23:26:17.363400 #9668-47354396212660] INFO – : execute Sessions.jobs (try_count 0)…

5

I, [2019-02-19T23:29:10.984911 #5170-47424406044260] INFO – : Started POST “/api/v1/channels_email_inbound” for 127.0.0.1 at 2019-02-19 23:29:10 +0100
I, [2019-02-19T23:29:10.988964 #5170-47424406044260] INFO – : Processing by ChannelsEmailController#inbound as JSON
I, [2019-02-19T23:29:10.989031 #5170-47424406044260] INFO – : Parameters: {“adapter”=>“imap”, “options”=>{“host”=>“svsraa0003.intern.schifferstadt.de”, “user”=>“it-helpdesk”, “password”=>"[FILTERED]", “ssl”=>true, “port”=>“993”, “folder”=>"", “keep_on_server”=>false}, “channel_id”=>3}
I, [2019-02-19T23:29:10.994977 #5170-47424406044260] INFO – : fetching imap (svsraa0003.intern.schifferstadt.de/it-helpdesk port=993,ssl=true,starttls=false,folder=INBOX,keep_on_server=false)
I, [2019-02-19T23:29:11.245737 #5170-47424406044260] INFO – : check only mode, fetch no emails
I, [2019-02-19T23:29:11.295738 #5170-47424406044260] INFO – : Completed 200 OK in 307ms (Views: 0.2ms | ActiveRecord: 2.0ms)
I, [2019-02-19T23:29:14.812865 #5170-47424430399000] INFO – : Started POST “/api/v1/channels_email_outbound” for 127.0.0.1 at 2019-02-19 23:29:14 +0100
I, [2019-02-19T23:29:14.816941 #5170-47424430399000] INFO – : Processing by ChannelsEmailController#outbound as JSON
I, [2019-02-19T23:29:14.817006 #5170-47424430399000] INFO – : Parameters: {“adapter”=>“smtp”, “options”=>{“host”=>“smtpintern.intern.schifferstadt.de”, “user”=>"", “password”=>"[FILTERED]", “port”=>“25”}, “email”=>"it-helpdesk@schifferstadt.de", “channel_id”=>3}
I, [2019-02-19T23:29:14.947733 #5170-47424430399000] INFO – : Completed 200 OK in 131ms (Views: 0.2ms | ActiveRecord: 1.6ms)
I, [2019-02-19T23:29:15.084503 #5170-47424370775960] INFO – : Started POST “/api/v1/channels_email_verify” for 127.0.0.1 at 2019-02-19 23:29:15 +0100
I, [2019-02-19T23:29:15.088286 #5170-47424370775960] INFO – : Processing by ChannelsEmailController#verify as JSON
I, [2019-02-19T23:29:15.088371 #5170-47424370775960] INFO – : Parameters: {“inbound”=>{“adapter”=>“imap”, “options”=>{“host”=>“svsraa0003.intern.schifferstadt.de”, “user”=>“it-helpdesk”, “password”=>"[FILTERED]", “ssl”=>true, “port”=>“993”, “folder”=>"", “keep_on_server”=>false}, “channel_id”=>3}, “outbound”=>{“adapter”=>“smtp”, “options”=>{“host”=>“smtpintern.intern.schifferstadt.de”, “user”=>"", “password”=>"[FILTERED]", “port”=>“25”}, “email”=>"it-helpdesk@schifferstadt.de", “channel_id”=>3}, “meta”=>{}, “channel_id”=>3, “group_id”=>2, “email”=>"it-helpdesk@schifferstadt.de"}
I, [2019-02-19T23:29:19.459318 #5170-47424406061260] INFO – : Started GET “/api/v1/channels_email?=1550611616040" for 127.0.0.1 at 2019-02-19 23:29:19 +0100
I, [2019-02-19T23:29:19.464817 #5170-47424406061260] INFO – : Processing by ChannelsEmailController#index as JSON
I, [2019-02-19T23:29:19.464871 #5170-47424406061260] INFO – : Parameters: {"”=>“1550611616040”}
I, [2019-02-19T23:29:19.497023 #5170-47424406061260] INFO – : Completed 200 OK in 32ms (Views: 5.6ms | ActiveRecord: 3.3ms)
I, [2019-02-19T23:29:20.216590 #5170-47424370775960] INFO – : fetching imap (svsraa0003.intern.schifferstadt.de/it-helpdesk port=993,ssl=true,starttls=false,folder=INBOX,keep_on_server=false)
I, [2019-02-19T23:29:20.473448 #5170-47424370775960] INFO – : verify mode, fetch no emails #61972792946
I, [2019-02-19T23:29:20.526840 #5170-47424370775960] INFO – : - verify email #61972792946 found
I, [2019-02-19T23:29:20.625358 #5170-47424370775960] INFO – : Completed 200 OK in 5537ms (Views: 0.1ms | ActiveRecord: 3.7ms)
I, [2019-02-19T23:29:21.095977 #5170-47424370770540] INFO – : Started GET “/api/v1/channels_email?=1550611616041" for 127.0.0.1 at 2019-02-19 23:29:21 +0100
I, [2019-02-19T23:29:21.100824 #5170-47424370770540] INFO – : Processing by ChannelsEmailController#index as JSON
I, [2019-02-19T23:29:21.100887 #5170-47424370770540] INFO – : Parameters: {"”=>“1550611616041”}
I, [2019-02-19T23:29:21.131399 #5170-47424370770540] INFO – : Completed 200 OK in 30ms (Views: 4.6ms | ActiveRecord: 3.1ms)

6

I, [2019-02-19T23:32:19.494121 #5170-47424406044260] INFO – : Started GET “/api/v1/channels_email?=1550611616047" for 127.0.0.1 at 2019-02-19 23:32:19 +0100
I, [2019-02-19T23:32:19.497982 #5170-47424406044260] INFO – : Processing by ChannelsEmailController#index as JSON
I, [2019-02-19T23:32:19.498035 #5170-47424406044260] INFO – : Parameters: {"”=>“1550611616047”}
I, [2019-02-19T23:32:19.517619 #5170-47424406044260] INFO – : Completed 200 OK in 20ms (Views: 2.3ms | ActiveRecord: 3.1ms)
I, [2019-02-19T23:32:31.445516 #10001-47322664218500] INFO – : Scheduler running…
I, [2019-02-19T23:32:31.451929 #10001-47322664218500] INFO – : Running job thread for ‘Generate Session data’ (Sessions.jobs) status is: sleep
I, [2019-02-19T23:32:31.452206 #10001-70306601967560] INFO – : Started job thread for ‘Process escalation tickets’ (Ticket.process_escalation)…
I, [2019-02-19T23:32:31.456416 #10001-70306601967560] INFO – : execute Ticket.process_escalation (try_count 0)…
I, [2019-02-19T23:32:41.452755 #10001-70306571489600] INFO – : Started job thread for ‘Check streams for Channel’ (Channel.stream)…
I, [2019-02-19T23:32:41.466363 #10001-70306571489600] INFO – : execute Channel.stream (try_count 0)…
I, [2019-02-19T23:32:49.486739 #5170-47424430399000] INFO – : Started GET “/api/v1/channels_email?=1550611616048" for 127.0.0.1 at 2019-02-19 23:32:49 +0100
I, [2019-02-19T23:32:49.490242 #5170-47424430399000] INFO – : Processing by ChannelsEmailController#index as JSON
I, [2019-02-19T23:32:49.490306 #5170-47424430399000] INFO – : Parameters: {"”=>“1550611616048”}
I, [2019-02-19T23:32:49.509628 #5170-47424430399000] INFO – : Completed 200 OK in 19ms (Views: 2.4ms | ActiveRecord: 3.0ms)
I, [2019-02-19T23:32:51.453291 #10001-47322727651740] INFO – : Started job thread for ‘Check Channels’ (Channel.fetch)…
I, [2019-02-19T23:32:51.468392 #10001-47322727651740] INFO – : execute Channel.fetch (try_count 0)…
I, [2019-02-19T23:32:51.470349 #10001-47322727651740] INFO – : fetching imap (svsraa0003.intern.schifferstadt.de/controlling port=993,ssl=true,starttls=false,folder=INBOX,keep_on_server=false)
I, [2019-02-19T23:32:51.861067 #10001-47322727651740] INFO – : - no message
I, [2019-02-19T23:32:51.861139 #10001-47322727651740] INFO – : done
I, [2019-02-19T23:32:51.874865 #10001-47322727651740] INFO – : fetching imap (svsraa0003.intern.schifferstadt.de/it-helpdesk port=993,ssl=true,starttls=false,folder=INBOX,keep_on_server=false)
I, [2019-02-19T23:32:52.129992 #10001-47322727651740] INFO – : - message 1/11
I, [2019-02-19T23:32:52.603237 #10001-47322727651740] INFO – : Process email with msgid ‘e28fd0f9d76b4f4999a8ef6783ab3923@schifferstadt.de’
I, [2019-02-19T23:32:52.638628 #10001-47322727651740] INFO – : set_attributes_by_x_headers header x-zammad-article-sender found Agent
I, [2019-02-19T23:32:52.638707 #10001-47322727651740] INFO – : set_attributes_by_x_headers found Ticket::Article::Sender lookup for ‘Agent’
I, [2019-02-19T23:32:52.639024 #10001-47322727651740] INFO – : set_attributes_by_x_headers assign Ticket::Article sender_id=1
I, [2019-02-19T23:32:52.639145 #10001-47322727651740] INFO – : set_attributes_by_x_headers header x-zammad-article-preferences found. Assign preferences={“send-auto-response”=>true, “is-auto-response”=>false}
I, [2019-02-19T23:32:52.712288 #10001-47322727651740] INFO – : Enqueued SearchIndexJob (Job ID: 8b55fcc9-c110-4721-b6f8-b5cb2ee6e43a) to DelayedJob(default) with arguments: “Ticket”, 399
I, [2019-02-19T23:32:52.718166 #10001-47322727651740] INFO – : Enqueued SearchIndexJob (Job ID: 785bfaf2-2f07-4386-be90-eeff15143b0c) to DelayedJob(default) with arguments: “User”, 82
I, [2019-02-19T23:32:56.458720 #10072-47161695760260] INFO – : Setting.set(‘product_logo’, “c12cae5bbfe6a07ca26dd77fc6357ef3.png”)
I, [2019-02-19T23:32:58.851164 #10072-47161695760260] INFO – : Scheduler started.
I, [2019-02-19T23:32:58.854818 #10072-47161695760260] INFO – : Cleanup of left over locked delayed jobs 2019-02-19 22:32:58 UTC started.
I, [2019-02-19T23:32:58.860407 #10072-47161695760260] INFO – : Cleanup of left over locked delayed jobs 2019-02-19 22:32:58 UTC finished.
I, [2019-02-19T23:32:58.860467 #10072-47161695760260] INFO – : Cleanup of left over import jobs 2019-02-19 22:32:58 UTC started.
I, [2019-02-19T23:32:58.863226 #10072-47161695760260] INFO – : Cleanup of left over import jobs 2019-02-19 22:32:58 UTC finished.
I, [2019-02-19T23:32:58.946790 #10072-47161695760260] INFO – : Scheduler running…
I, [2019-02-19T23:32:58.953839 #10072-47161761338320] INFO – : Started job thread for ‘Generate Session data’ (Sessions.jobs)…
I, [2019-02-19T23:32:58.966377 #10072-47161761338320] INFO – : execute Sessions.jobs (try_count 0)…
I, [2019-02-19T23:33:02.947036 #10072-47161760166180] INFO – : Starting worker thread Delayed::Backend::ActiveRecord::Job
I, [2019-02-19T23:33:08.982974 #10072-47161758427360] INFO – : Started job thread for ‘Execute jobs’ (Job.run)…
I, [2019-02-19T23:33:08.996224 #10072-47161758427360] INFO – : execute Job.run (try_count 0)…
I, [2019-02-19T23:33:19.500626 #5170-47424406061260] INFO – : Started GET “/api/v1/channels_email?=1550611616049" for 127.0.0.1 at 2019-02-19 23:33:19 +0100
I, [2019-02-19T23:33:19.505929 #5170-47424406061260] INFO – : Processing by ChannelsEmailController#index as JSON
I, [2019-02-19T23:33:19.505985 #5170-47424406061260] INFO – : Parameters: {"”=>“1550611616049”}
I, [2019-02-19T23:33:19.527745 #5170-47424406061260] INFO – : Completed 200 OK in 22ms (Views: 2.3ms | ActiveRecord: 3.2ms)

7

E-mail notification when opening a new ticket in Zammad works. E-mails from Outlook to the ticket system (it-helpdesk@ …) remain in the Exchange mailbox and are not picked up and imported by Zammad. No matter if it is new or existing tickets.

8

Take a look into your log.
It states that your scheduler starts (right after fetching mails).

Your scheduler is dying, in both cases with the first mail.
Is there a way to get those two mails affected?

I bet if you remove those mails or at least move them to another folder, Zammad might start importing again. :slight_smile:

9

Thank you very much, this solved the Problem.

10

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