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- Used Zammad version: 2.7
- Used Zammad installation source: (source, package, …)
- Operating system: Ubuntu
- Browser + version: Google newest
Actual behavior: if a ticket is assigned to a grou and owner is different to me (i`m Member of eAkt) i want to get a Ticket.
Is this possible? i could not find a way to configure a trigger on this.
Steps to reproduce the behavior:
if a ticket is assigned to the group eAkt and owner is different to me (i`m Member of eAkt) i want to get an email about this.
I have done this in my profile:
But i get no email. What am i doing wrong?