- Used Zammad version: 2.9.
- Used Zammad installation source: package
- Operating system: Centos 7
- Browser + version: Chrome + Firefox
Expected behavior:
- Search and link a customer to an organisation.
- Search for a new customer
Actual behavior:
- no results found
Steps to reproduce the behavior:
-
as Above.
I, [2019-02-26T12:48:56.162046 #6179-47007779625620] INFO – : Enqueued SearchIndexJob (Job ID: a05ccff7-0c7e-4abf-8e53-20d79755715a) to DelayedJob(default) at 2019-02-26 10:48:59 UTC with arguments: “User”, 339
I, [2019-02-26T12:48:56.163527 #6179-47007779625620] INFO – : 2019-02-26T12:48:56+0200: [Worker(host:web.domain pid:6179)] Job ActiveJob::QueueAdapters::DelayedJobAdapter::JobWrapper (id=381991) (queue=default) COMPLETED after 0.0294
I, [2019-02-26T12:48:56.166855 #6179-47007779625620] INFO – : 2019-02-26T12:48:56+0200: [Worker(host:web.domain pid:6179)] Job ActiveJob::QueueAdapters::DelayedJobAdapter::JobWrapper (id=381992) (queue=default) RUNNING
I, [2019-02-26T12:48:56.180013 #6179-47007779625620] INFO – : Performing SearchIndexJob (Job ID: ca5ca18e-8162-48ab-a303-2ce0f907b817) from DelayedJob(default) with arguments: “User”, 256
I, [2019-02-26T12:48:56.185695 #6179-47007779625620] INFO – : # curl -X POST “http://127.0.0.1:9200/zammad_production/User/256?pipeline=zammad995361596052”
I, [2019-02-26T12:48:56.189658 #6179-47007779625620] INFO – : # 400
E, [2019-02-26T12:48:56.190055 #6179-47007779625620] ERROR – : Unable to process POST request to elasticsearch URL ‘http://127.0.0.1:9200/zammad_production/User/256?pipeline=zammad995361596052’. Check the response and payload for detailed information:Response:
#<UserAgent::Result:0x00007f240d196b20 @success=false, @body="{“error”:{“root_cause”:[{“type”:“illegal_argument_exception”,“reason”:“pipeline with id [zammad995361596052] does not exist”}],“type”:“illegal_argument_exception”,“reason”:“pipeline with id [zammad995361596052] does not exist”},“status”:400}", @data=nil, @code=“400”, @content_type=nil, @error=“Client Error: #<Net::HTTPBadRequest 400 Bad Request readbody=true>!”>Payload:
{“id”=>256, “organization_id”=>3, “login”=>“support@email”, “firstname”=>“Support”, “lastname”=>"", “email”=>“support@email”, “web”=>"", “phone”=>"", “fax”=>"", “mobile”=>"", “department”=>"", “street”=>"", “zip”=>"", “city”=>"", “country”=>"", “address”=>"", “vip”=>false, “verified”=>false, “active”=>true, “note”=>"", “last_login”=>nil, “out_of_office”=>false, “out_of_office_start_at”=>nil, “out_of_office_end_at”=>nil, “out_of_office_replacement_id”=>nil, “preferences”=>{}, “updated_by_id”=>1, “created_by_id”=>256, “created_at”=>Fri, 01 Feb 2019 06:17:25 UTC +00:00, “updated_at”=>Tue, 26 Feb 2019 10:48:32 UTC +00:00, “organization”=>“Company”, “permissions”=>[“user_preferences.password”, “user_preferences.language”, “user_preferences.linked_accounts”, “user_preferences.avatar”, “ticket.customer”], “role_ids”=>[3]}Payload size: 0M
E, [2019-02-26T12:48:56.190252 #6179-47007779625620] ERROR – : Error performing SearchIndexJob (Job ID: ca5ca18e-8162-48ab-a303-2ce0f907b817) from DelayedJob(default) in 10.12ms: RuntimeError (Unable to process POST request to elasticsearch URL ‘http://127.0.0.1:9200/zammad_production/User/256?pipeline=zammad995361596052’. Check the response and payload for detailed information:Response:
#<UserAgent::Result:0x00007f240d196b20 @success=false, @body="{“error”:{“root_cause”:[{“type”:“illegal_argument_exception”,“reason”:“pipeline with id [zammad995361596052] does not exist”}],“type”:“illegal_argument_exception”,“reason”:“pipeline with id [zammad995361596052] does not exist”},“status”:400}", @data=nil, @code=“400”, @content_type=nil, @error=“Client Error: #<Net::HTTPBadRequest 400 Bad Request readbody=true>!”>Payload:
{“id”=>256, “organization_id”=>3, “login”=>“support@email”, “firstname”=>“Support”, “lastname”=>"", “email”=>“support@email”, “web”=>"", “phone”=>"", “fax”=>"", “mobile”=>"", “department”=>"", “street”=>"", “zip”=>"", “city”=>"", “country”=>"", “address”=>"", “vip”=>false, “verified”=>false, “active”=>true, “note”=>"", “last_login”=>nil, “out_of_office”=>false, “out_of_office_start_at”=>nil, “out_of_office_end_at”=>nil, “out_of_office_replacement_id”=>nil, “preferences”=>{}, “updated_by_id”=>1, “created_by_id”=>256, “created_at”=>Fri, 01 Feb 2019 06:17:25 UTC +00:00, “updated_at”=>Tue, 26 Feb 2019 10:48:32 UTC +00:00, “organization”=>“Company”, “permissions”=>[“user_preferences.password”, “user_preferences.language”, “user_preferences.linked_accounts”, “user_preferences.avatar”, “ticket.customer”], “role_ids”=>[3]}Payload size: 0M):
/opt/zammad/lib/search_index_backend.rb:229:inadd' /opt/zammad/app/models/concerns/has_search_index_backend.rb:66:in
search_index_update_backend’
/opt/zammad/app/jobs/search_index_job.rb:12:inperform' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/activejob-5.1.6.1/lib/active_job/execution.rb:37:in
block in perform_now’
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.6.1/lib/active_support/callbacks.rb:108:inblock in run_callbacks' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/i18n-1.1.1/lib/i18n.rb:284:in
with_locale’
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activejob-5.1.6.1/lib/active_job/translation.rb:7:inblock (2 levels) in <module:Translation>' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.6.1/lib/active_support/callbacks.rb:117:in
instance_exec’
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.6.1/lib/active_support/callbacks.rb:117:inblock in run_callbacks' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/activejob-5.1.6.1/lib/active_job/logging.rb:24:in
block (4 levels) in module:Logging’
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.6.1/lib/active_support/notifications.rb:166:inblock in instrument' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.6.1/lib/active_support/notifications/instrumenter.rb:21:in
instrument’
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.6.1/lib/active_support/notifications.rb:166:ininstrument' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/activejob-5.1.6.1/lib/active_job/logging.rb:23:in
block (3 levels) in module:Logging’
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activejob-5.1.6.1/lib/active_job/logging.rb:44:inblock in tag_logger' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.6.1/lib/active_support/tagged_logging.rb:69:in
block in tagged’
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.6.1/lib/active_support/tagged_logging.rb:26:intagged' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.6.1/lib/active_support/tagged_logging.rb:69:in
tagged’
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activejob-5.1.6.1/lib/active_job/logging.rb:44:intag_logger' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/activejob-5.1.6.1/lib/active_job/logging.rb:20:in
block (2 levels) in module:Logging’
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.6.1/lib/active_support/callbacks.rb:117:ininstance_exec' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.6.1/lib/active_support/callbacks.rb:117:in
block in run_callbacks’
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.6.1/lib/active_support/callbacks.rb:135:inrun_callbacks' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/activejob-5.1.6.1/lib/active_job/execution.rb:33:in
perform_now’
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activejob-5.1.6.1/lib/active_job/execution.rb:22:inblock in execute' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.6.1/lib/active_support/callbacks.rb:108:in
block in run_callbacks’
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activejob-5.1.6.1/lib/active_job/railtie.rb:26:inblock (4 levels) in <class:Railtie>' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.6.1/lib/active_support/execution_wrapper.rb:85:in
wrap’
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.6.1/lib/active_support/reloader.rb:68:inblock in wrap' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.6.1/lib/active_support/execution_wrapper.rb:85:in
wrap’
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.6.1/lib/active_support/reloader.rb:67:inwrap' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/activejob-5.1.6.1/lib/active_job/railtie.rb:25:in
block (3 levels) in class:Railtie’
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.6.1/lib/active_support/callbacks.rb:117:ininstance_exec' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.6.1/lib/active_support/callbacks.rb:117:in
block in run_callbacks’
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.6.1/lib/active_support/callbacks.rb:135:inrun_callbacks' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/activejob-5.1.6.1/lib/active_job/execution.rb:20:in
execute’
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activejob-5.1.6.1/lib/active_job/queue_adapters/delayed_job_adapter.rb:36:inperform' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/delayed_job-4.1.3/lib/delayed/backend/base.rb:81:in
block in invoke_job’
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/delayed_job-4.1.3/lib/delayed/lifecycle.rb:61:inblock in initialize' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/delayed_job-4.1.3/lib/delayed/lifecycle.rb:66:in
execute’
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/delayed_job-4.1.3/lib/delayed/lifecycle.rb:40:inrun_callbacks' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/delayed_job-4.1.3/lib/delayed/backend/base.rb:78:in
invoke_job’
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/delayed_job-4.1.3/lib/delayed/worker.rb:230:inblock (2 levels) in run' /opt/zammad/vendor/ruby-2.4.4/lib/ruby/2.4.0/timeout.rb:93:in
block in timeout’
/opt/zammad/vendor/ruby-2.4.4/lib/ruby/2.4.0/timeout.rb:103:intimeout' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/delayed_job-4.1.3/lib/delayed/worker.rb:230:in
block in run’
/opt/zammad/vendor/ruby-2.4.4/lib/ruby/2.4.0/benchmark.rb:308:inrealtime' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/delayed_job-4.1.3/lib/delayed/worker.rb:229:in
run’
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/delayed_job-4.1.3/lib/delayed/worker.rb:312:inblock in reserve_and_run_one_job' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/delayed_job-4.1.3/lib/delayed/lifecycle.rb:61:in
block in initialize’
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/delayed_job-4.1.3/lib/delayed/lifecycle.rb:66:inexecute' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/delayed_job-4.1.3/lib/delayed/lifecycle.rb:40:in
run_callbacks’
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/delayed_job-4.1.3/lib/delayed/worker.rb:312:inreserve_and_run_one_job' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/delayed_job-4.1.3/lib/delayed/worker.rb:213:in
block in work_off’
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/delayed_job-4.1.3/lib/delayed/worker.rb:212:intimes' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/delayed_job-4.1.3/lib/delayed/worker.rb:212:in
work_off’
/opt/zammad/app/models/scheduler.rb:367:inblock (3 levels) in worker' /opt/zammad/vendor/ruby-2.4.4/lib/ruby/2.4.0/benchmark.rb:308:in
realtime’
/opt/zammad/app/models/scheduler.rb:365:inblock (2 levels) in worker' /opt/zammad/app/models/scheduler.rb:361:in
loop’
/opt/zammad/app/models/scheduler.rb:361:inblock in worker' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/logging-2.2.2/lib/logging/diagnostic_context.rb:474:in
block in create_with_logging_context’
E, [2019-02-26T12:48:56.190315 #6179-47007779625620] ERROR – : Retrying SearchIndexJob in 3 seconds, due to a StandardError. The original exception was nil.