# \[solved\] Copy of ticket history via email
**URL:** https://community.zammad.org/t/solved-copy-of-ticket-history-via-email/1941
**Category:** Technical assistance
**Created:** [January 18, 2019, 8:58am UTC](https://community.zammad.org/t/solved-copy-of-ticket-history-via-email/1941 "2019-01-18T08:58:26Z")
**Posts on this page:** 11
**Page:** 1
### Author:  [@herzkerl](https://community.zammad.org/u/herzkerl)
#### Post date: [January 18, 2019, 8:58am UTC](https://community.zammad.org/t/solved-copy-of-ticket-history-via-email/1941/1 "2019-01-18T08:58:26Z")
Good morning!
Since Zammad does not (yet) store outgoing emails on the server: Is there any way to receive a copy of the ticket (at least with all public articles) via email?
Thank you š
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### Author:  [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [January 21, 2019, 1:27pm UTC](https://community.zammad.org/t/solved-copy-of-ticket-history-via-email/1941/2 "2019-01-21T13:27:37Z")
Thereās a BCC Option, yes - **but** : This only affects outgoing **E-Mails**.
Getting the current value:
`zammad run rails r 'p Setting.get("system_bcc")'`
Setting a new value:
`zammad run rails r 'p Setting.set("system_bcc", "alias@domain.tld")'`
Iāll add this to our documentation soonish
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### Author:  [@herzkerl](https://community.zammad.org/u/herzkerl)
#### Post date: [February 1, 2019, 7:25am UTC](https://community.zammad.org/t/solved-copy-of-ticket-history-via-email/1941/3 "2019-02-01T07:25:16Z")
This does BCC _every_ e-mail that Zammad sends to the specified address? Exactly what I need! (Looking forward to seeing that option somewhere in the GUI, though.)
Thank you!
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### Author:  [@herzkerl](https://community.zammad.org/u/herzkerl)
#### Post date: [March 8, 2019, 10:13am UTC](https://community.zammad.org/t/solved-copy-of-ticket-history-via-email/1941/4 "2019-03-08T10:13:03Z")
One more thing: Could this work somehow with notifications? We do send some notifications via scheduler, but there are no emails in the sent folder.
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### Author:  [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [March 10, 2019, 1:58pm UTC](https://community.zammad.org/t/solved-copy-of-ticket-history-via-email/1941/5 "2019-03-10T13:58:37Z")
Zammad does not store any mails within a sent folder.
If youāre talking about the BCC-Function: I donāt think so. In my opinion that doesnāt make any sense (at least I donāt see the use case), as normally all important mail youād want to āarchiveā outgoing wouldnāt be sent by the system itself.
If this is a valid use case for you, I guess a Feature Request would be the right way for you.
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### Author:  [@herzkerl](https://community.zammad.org/u/herzkerl)
#### Post date: [March 10, 2019, 2:10pm UTC](https://community.zammad.org/t/solved-copy-of-ticket-history-via-email/1941/6 "2019-03-10T14:10:20Z")
Can I use scheduler to add something to a ticket that will get sent via email? Then I wouldnāt need to use the notification feature.
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### Author:  [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [March 10, 2019, 2:17pm UTC](https://community.zammad.org/t/solved-copy-of-ticket-history-via-email/1941/7 "2019-03-10T14:17:29Z")
No, this is currently not possible.
It can send Mails, but canāt add something like e.g. notes to a ticket.
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### Author:  [@herzkerl](https://community.zammad.org/u/herzkerl)
#### Post date: [March 10, 2019, 4:06pm UTC](https://community.zammad.org/t/solved-copy-of-ticket-history-via-email/1941/8 "2019-03-10T16:06:31Z")
Now Iām confusedā¦ Scheduler _can_ add notes to a ticketā¦ š¤ (Maybe I mis-understood.)
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### Author:  [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [March 10, 2019, 4:26pm UTC](https://community.zammad.org/t/solved-copy-of-ticket-history-via-email/1941/9 "2019-03-10T16:26:12Z")
Sorry my bad!
You got me here haha.
Personally I donāt think this will cause Zammad to send out Mails in the way you want/need it.
Thatās untested, I wonāt b able to test this until Wednesday - so if you test that youād be proberbly faster. :x
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### Author:  [@herzkerl](https://community.zammad.org/u/herzkerl)
#### Post date: [March 11, 2019, 12:58pm UTC](https://community.zammad.org/t/solved-copy-of-ticket-history-via-email/1941/10 "2019-03-11T12:58:40Z")
Haha š I am using the notification system, so Zammad _does_ send e-mails via scheduler, but Iād love to keep it on my email server as well (GoBD compliance and stuff, you know)ā¦ Maybe you could add that as a feature request š
Thank you very much!
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### Author:  [@system](https://community.zammad.org/u/system)
#### Post date: [July 9, 2019, 12:58pm UTC](https://community.zammad.org/t/solved-copy-of-ticket-history-via-email/1941/11 "2019-07-09T12:58:45Z")
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