That is my similar set-up
I forgot I wish a nice evening.
You’re sending a mail from a non-agent mail address?
Anything in the logfiles around the moment you’re sending your mail to Zammad and it’s importing things?
Does your group have a mail address assigned?
Does Zammad show a Trigger information in between articles? (Zammad will show a information if a trigger is sending a mail since I think 2.7)
Good Morning @MrGeneration
Yes I do, the default E-Mail Address of the group.
At time I do not know which log could be helpful and where I can find it. :)
Yes see it for other Triggers but not for the autoreplay.
Thank in advance.
Well there you have it.
Zammad ignores Sendout-Triggers to E-Mail-Adresses it owns (so that are configured as e.g. group), because sending to itself doesn’t make sense.
You’re most favorite log file in terms of Zammad will be
Thanks for help @MrGeneration that was my fault.
You are right.
No worries, glad you could address the problem.
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