[solved] Afer upgrade too 2.9 my TRIGGER auto reply (on new tickets) isn't longer working

  • Used Zammad version: 2.9
  • Used Zammad installation source: vie DEB
  • Operating system: Debian 8.11
  • Browser + version: actualy Firefox

Expected behavior:

  • TRIGGER auto reply (on new tickets)

Actual behavior:

  • TRIGGER auto reply (on new tickets) isn’t longer working after upgrade from 2.5 too 2.9
  • other Triggers are working

That is my similar set-up

irb(main):001:0> Delayed::Job.count
=> 0
irb(main):002:0> Delayed::Job.first
=> nil
irb(main):003:0> Delayed::Job.last
=> nil

I forgot I wish a nice evening. :slight_smile:

You’re sending a mail from a non-agent mail address?
Anything in the logfiles around the moment you’re sending your mail to Zammad and it’s importing things?

Does your group have a mail address assigned?
Does Zammad show a Trigger information in between articles? (Zammad will show a information if a trigger is sending a mail since I think 2.7)

Good Morning @MrGeneration

Yes I do, the default E-Mail Address of the group.

At time I do not know which log could be helpful and where I can find it. :):sleepy:


Yes see it for other Triggers but not for the autoreplay.

Thank in advance.

Well there you have it.
Zammad ignores Sendout-Triggers to E-Mail-Adresses it owns (so that are configured as e.g. group), because sending to itself doesn’t make sense.

You’re most favorite log file in terms of Zammad will be /var/log/zammad/production.log :slight_smile:

Production.log :slight_smile:

[2019-03-07T09:03:13.008492 #502-47157073172000] INFO – : not matching subject:‘Test Trigger Autoreplay’ on E-Mail-Eingangsbestätigung, but should
I, [2019-03-07T09:03:13.008588 #502-47157073172000] INFO – : process filter Ignoriere E-Mail Eingangsbestätigung ohne Bindestrich …
I, [2019-03-07T09:03:13.008993 #502-47157073172000] INFO – : not matching subject:‘Test Trigger Autoreplay’ on Eingangsbestätigung, but should

Thanks for help @MrGeneration that was my fault.
You are right. :sunny:

No worries, glad you could address the problem. :slight_smile:

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