You’re sending a mail from a non-agent mail address?
Anything in the logfiles around the moment you’re sending your mail to Zammad and it’s importing things?
Does your group have a mail address assigned?
Does Zammad show a Trigger information in between articles? (Zammad will show a information if a trigger is sending a mail since I think 2.7)
Well there you have it.
Zammad ignores Sendout-Triggers to E-Mail-Adresses it owns (so that are configured as e.g. group), because sending to itself doesn’t make sense.
You’re most favorite log file in terms of Zammad will be /var/log/zammad/production.log
Blockquote
[2019-03-07T09:03:13.008492 #502-47157073172000] INFO – : not matching subject:‘Test Trigger Autoreplay’ on E-Mail-Eingangsbestätigung, but should
I, [2019-03-07T09:03:13.008588 #502-47157073172000] INFO – : process filter Ignoriere E-Mail Eingangsbestätigung ohne Bindestrich …
I, [2019-03-07T09:03:13.008993 #502-47157073172000] INFO – : not matching subject:‘Test Trigger Autoreplay’ on Eingangsbestätigung, but should