# SMS and Auto-reply

**URL:** https://community.zammad.org/t/sms-and-auto-reply/20947
**Category:** Technical assistance
**Created:** [August 30, 2026, 10:00pm UTC](https://community.zammad.org/t/sms-and-auto-reply/20947 "2026-08-30T22:00:53Z")
**Posts on this page:** 1
**Page:** 1

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### Author: ![EldonMcGuinness](https://community.zammad.org/user_avatar/community.zammad.org/eldonmcguinness/32/4996_2.png) [@EldonMcGuinness](https://community.zammad.org/u/EldonMcGuinness)
#### Post date: [August 30, 2026, 10:00pm UTC](https://community.zammad.org/t/sms-and-auto-reply/20947/1 "2026-08-30T22:00:54Z")

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I wanted to post this here, in case anyone else runs into this and scratches their head as I did.

I had paired my account with Twilio and was able to send and receive messages just fine; however, my sms auto-reply trigger would not work. Eventually, I came across a [mention](https://admin-docs.zammad.org/en/latest/channels/sms.html#configure-sms-notifications) of the SMS channel using notifications to send things from triggers or the scheduler. Lo and behold, that was the missing link; one has to enable SMS Notifications in the SMS module for the auto-replies to work.

I did not think notifications would be the case, as this was not so much a notification as a reply, yet here we are. Hopefully this saves someone else a bit of time. 😃