- Used Zammad version: Zammad version 2.8.x
- Used Zammad installation source:
- Operating system: CentOS
- Browser + version: Chrome
How do I see SLA status of a ticket ? I am a newbie and have set the SLA’s and calendar settings correctly. Escalations are happening as expected. Now I wanted to check if SLA is met or not met for an ticket or take an report which gives me this data. How to achieve this. ?