SLA Status of an ticket

Technical assistance
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  • Used Zammad version: Zammad version 2.8.x
  • Used Zammad installation source:
  • Operating system: CentOS
  • Browser + version: Chrome

How do I see SLA status of a ticket ? I am a newbie and have set the SLA’s and calendar settings correctly. Escalations are happening as expected. Now I wanted to check if SLA is met or not met for an ticket or take an report which gives me this data. How to achieve this. ?

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If im not mistaken you can’t see exactly sla status. But if you open the example new ticket you can see the timer (minute) for 1st response time you set in the sla…

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You can see if a SLA is active on a ticket if the ticket shows the following:
image

or, for escalated tickets:
image

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