Is there any way to see my SLA report?
Like how many tickets I solved before the SLA bridge?
How many tickets escalated for SLA?
I can see individual ticket status, but is there any way to generate a report of SLA for all tickets?
You currently only can list currently escalated tickets with a report profile:
This should also work for permanently escalated tickets. But that’s about it on the easy approach.
Theoretically you can also run super smart advanced searches on rails or API but that’S very advanced.
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