Signatures on new Mobile View are not working

[goldstony]

Signatures on new mobile View (Web App) are not displayed!

How to add?

[fliebe92]

Hi @goldstony

Can you post more information, please?

Signatures are not displayed during ticket creation/updating an existing ticket or in the ticket detail view?

[goldstony]

Hi @fliebe92

Signatures are not displayed during ticket creation/Updating in Mobile View

[fliebe92]

Signatures are working fine in the desktop view, right?

Are there any errors logged in your browser’s console/in the production.log?

[goldstony]

Yes, on desktop view everything is fine.

No, there are no errors logged.

[fliebe92]

This means by selecting a group in the Mobile View during ticket creation (that has a signature assigned to it), nothing happens in the editor field. Correct? Mhm… need to think about it.

[goldstony]

Yes and also at updating ticket like attached Screenshot, there is no signature.

[fliebe92]

For notes, there is no signature if I’m not completely misunderstanding your screenshot. See admin documentation.