Signature not applying if Forward is selected before Reply or Reply all


  • Used Zammad version: 5.1.x
  • Used Zammad installation type: package
  • Operating system: Debian (Server), Windows 10 (Client)
  • Browser + version: Google Chrome Version 101.0.4951.67 (Official Build) (64-bit)

Expected behavior:

  • If you click on reply all after clicking on forward because you missed then the signature should be kept.

Actual behavior:

  • After clicking on forward the signature is applied. But if you click on Reply or Reply all after that the signature is gone.

Steps to reproduce the behavior:

  • Create a ticket from a Customer > Click on Forward (The signature would be applied) > Click on Reply or Reply all (The signature would be gone).

This is not a big issue but i think it’s a bug, just reporting it to let you know.

Many thanks!

If your signatur already lifes in the to be forwarded text, Zammad will not append the signature a second time. This is a feature.

Just as an information: This is a forum to get help and not a bug tracker. :slight_smile: Just saying in case you have different expactations of what’s going to happen.

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