# Show tickets where customers didn't reply within 3 days
**URL:** https://community.zammad.org/t/show-tickets-where-customers-didnt-reply-within-3-days/3472
**Category:** Technical assistance
**Created:** [November 18, 2019, 2:45pm UTC](https://community.zammad.org/t/show-tickets-where-customers-didnt-reply-within-3-days/3472 "2019-11-18T14:45:41Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@mlegeay](https://community.zammad.org/u/mlegeay)
#### Post date: [November 18, 2019, 2:45pm UTC](https://community.zammad.org/t/show-tickets-where-customers-didnt-reply-within-3-days/3472/1 "2019-11-18T14:45:41Z")
### Infos:
- Used Zammad version: 3.1
- Used Zammad installation source: package
- Operating system: Unbuntu 18.04
- Browser + version: Chrome
### Expected behavior:
Show tickets where customers didn’t reply within 3 days in the schedule overview.
### Actual behavior:
Not showing tickets where customers didn’t reply within 3 days in the schedule overview.
------ Below : bottom of the history of one of my tickets that should be shown ------
### Steps to reproduce the behavior:
- Create schedule task
- Add conditions : State = open , Last contact (customer) after (relativ) 3 days.
I don’t know if it’s an issue or if I don’t properly use the filter ?
Thanks
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### Author:  [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [November 18, 2019, 4:16pm UTC](https://community.zammad.org/t/show-tickets-where-customers-didnt-reply-within-3-days/3472/2 "2019-11-18T16:16:57Z")
Dumb question: Why aren’t you using an overview that filters for exactly this condition?
In my opinion a scheduler makes no sense at this point, as it’s technically not built to “show things”, but to automate stuff at regular basis (like adding tags, removing etc)
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### Author:  [@mlegeay](https://community.zammad.org/u/mlegeay)
#### Post date: [November 18, 2019, 4:40pm UTC](https://community.zammad.org/t/show-tickets-where-customers-didnt-reply-within-3-days/3472/3 "2019-11-18T16:40:11Z")
It’s not a dumb question 🙂 .
I’m using scheduler to close tickets for no customer reply within 3 days.
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### Author:  [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [November 18, 2019, 5:42pm UTC](https://community.zammad.org/t/show-tickets-where-customers-didnt-reply-within-3-days/3472/4 "2019-11-18T17:42:39Z")
> [@mlegeay](#):
>
> I’m using scheduler to close tickets for no customer reply within 3 days.
So you basically want to display tickets which are
- state = closed
- last update within last time period x (to reduce Zammads load)
- last\_customer\_contact before relative 3 days
However, at some point this will affect all tickets of course 😃
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### Author:  [@mlegeay](https://community.zammad.org/u/mlegeay)
#### Post date: [November 20, 2019, 9:48am UTC](https://community.zammad.org/t/show-tickets-where-customers-didnt-reply-within-3-days/3472/5 "2019-11-20T09:48:31Z")
Ok, and how can I do that : “close tickets for no customer reply within 3 days” ? 🙂
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### Author:  [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [November 20, 2019, 12:50pm UTC](https://community.zammad.org/t/show-tickets-where-customers-didnt-reply-within-3-days/3472/6 "2019-11-20T12:50:27Z")
Okay, I made you a screen 😛
Like so:
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### Author:  [@mlegeay](https://community.zammad.org/u/mlegeay)
#### Post date: [November 21, 2019, 1:18pm UTC](https://community.zammad.org/t/show-tickets-where-customers-didnt-reply-within-3-days/3472/7 "2019-11-21T13:18:31Z")
It’s great !
Thanks 🙂
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### Author:  [@system](https://community.zammad.org/u/system)
#### Post date: [March 20, 2020, 1:18pm UTC](https://community.zammad.org/t/show-tickets-where-customers-didnt-reply-within-3-days/3472/8 "2020-03-20T13:18:36Z")
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