OTRS showed in the agent drop down the out of office time span, if an agent wasn’t in the office. It would be helpful, if this information would be displayed in Zammad also. But I recommend also to have a switch to enable or disable this feature (for backward compatibility). This switch could be available at the command line only.
Title: Show out of office time span in owner drop down
- What is your original issue/pain point you want to solve?
To see the time span when an agent isn’t available. - Which are one or two concrete situations where this problem hurts the most?
When I assign a ticket I want to know then an agent comes back from vacation. - Why is it not solvable with the Zammad standard?
Because it isn’t. - What is your expectation/what do you want to achieve?
Show the out of office time span in the drop down.
Your Zammad environment:
- Average concurrent agent count: 5
- Average tickets a day: 20
- What roles/people are involved: agents
Anything else which you think is useful to understand your use case:
Thank you and have fun.