I would like to requisition an additional feature where Zammad shows the status of GitLab tickets after I activate the GitLab integration in Zammad. I can already see flags or statuses added to tickets as shown here (GitHub / GitLab Integration — Zammad (for Agents) documentation), but I do not know when an issue has been resolved.
For a use case: when I reach the extent of my technical knowledge, I forward tickets to tech and link the GitLab issue, which works perfectly. However, I always have to manually as tech for ticket updates and how everything is going until I can get back to my customer on resolving their issue. This seems cumbersome and could potentially be optimized if I knew when my tech team has closed and/or resolved an issue.
Ideally, I would like to see the status under the already present flags that are present in Zammad.
I would like to think that this feature would help everyone that has a tech team that tracks their issues in or works with GitLab.
Thank you very much, kind regards