# Share tickets - connect zammad systems (Zammad Connector)
**URL:** https://community.zammad.org/t/share-tickets-connect-zammad-systems-zammad-connector/1403
**Category:** Interesting for future roadmap
**Tags:** specification-required
**Created:** [October 11, 2018, 9:38am UTC](https://community.zammad.org/t/share-tickets-connect-zammad-systems-zammad-connector/1403 "2018-10-11T09:38:14Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@chrklo](https://community.zammad.org/u/chrklo)
#### Post date: [October 11, 2018, 9:38am UTC](https://community.zammad.org/t/share-tickets-connect-zammad-systems-zammad-connector/1403/1 "2018-10-11T09:38:14Z")
It should be possible to connect zammad systems and share tickets.
eg
an consultant company A has customers B, C and D.
every customer B, C and D has an own zammad installation for their ticket handling.
Some tickets should be shared with the ticket system from the consulting company.
editing ticket entrys should be possible on both systems.
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### Author:  [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [October 11, 2018, 9:44am UTC](https://community.zammad.org/t/share-tickets-connect-zammad-systems-zammad-connector/1403/2 "2018-10-11T09:44:15Z")
That’s in my opinion a privacy nightmare, as your customer looses absolute track of who got your data.
In terms of GPDR this is a real nightmare and hard to handle.
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### Author:  [@chrklo](https://community.zammad.org/u/chrklo)
#### Post date: [October 11, 2018, 10:46am UTC](https://community.zammad.org/t/share-tickets-connect-zammad-systems-zammad-connector/1403/3 "2018-10-11T10:46:02Z")
you can send emails between the systems.
I just want a bit more intelligence in such a connection.
eg automaticaly link the ticket numbers.
or “remote agent”
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### Author:  [@Mannshoch](https://community.zammad.org/u/Mannshoch)
#### Post date: [November 19, 2018, 2:13pm UTC](https://community.zammad.org/t/share-tickets-connect-zammad-systems-zammad-connector/1403/4 "2018-11-19T14:13:53Z")
Nice Idea. I’don’t see a Security nightmare per default @MrGeneration that would only happend If zammad do things without a notification/question.
Maybe such an implementation could base on [ActivityPub](https://www.w3.org/TR/activitypub/) (Nextcloud Use it for File sharing and Mastodon for message sharing.)
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### Author:  [@chrklo](https://community.zammad.org/u/chrklo)
#### Post date: [December 14, 2018, 12:00pm UTC](https://community.zammad.org/t/share-tickets-connect-zammad-systems-zammad-connector/1403/5 "2018-12-14T12:00:50Z")
today we have the “Ticket Hook” functionalyity.
if we have a “Ticket Hook External” you can use the same principle.
A new field “External Ticketnumber” can be the link for this
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### Author:  [@system](https://community.zammad.org/u/system)
#### Post date: [December 2, 2019, 1:38am UTC](https://community.zammad.org/t/share-tickets-connect-zammad-systems-zammad-connector/1403/6 "2019-12-02T01:38:20Z")
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