Hi I’m new at zammad configuration, and we had an old RT system that we are trying to discontinue .
In my Zammad setup 2 groups and 1 email account, this email account has 2 mail aliases setup in my mailserver.
And using filters i’ve manage to create tickets on the right groups depending of the from of the email aliases.
But when i receive a notification of the ticket creation in my email the sender is comming from the “noreply” and i want that the sender will come from the aliases so i can make a reply from my mail client. Is that possible to setup, for each group the sender?
Example I have 2 Groups:
I have an email account:
I have 2 mail aliases to firstname.lastname@example.org
With filters i manage that all email arriving will be created tickets in the correct groups depending the To field with:
if “TO” filed contains : email@example.com then goes to “Staff”
if “TO” filed contains : firstname.lastname@example.org then goes to “Account”
But in my user account “email@example.com” that belongs to each group, i receive a zammad notification that a new ticket was created, but i cannot make a reply from my email client because the sender of this notification is “firstname.lastname@example.org” instead of email@example.com or firstname.lastname@example.org depending of the group who ticket belongs
Is this possible? How can i setup this?