we are now testing Zammad 5 and want to use it in future cause its great for our needings.
We have just one little problem which we can’t solve yet. How can we set up the “Tag - Field” as requiered in new Tickets?
Further we need the “Tag - Field” as an attribute in the overviews. Is that possible in any way?
i have connected directly to the database to understand how it works… i think there is not as much space as needed for that change.
Tags are stored in 3 diffrent tables within the database.
In the table “tags” is a referenz to the ticket id (o_id)… not more
Is there smth. we can do with rails to get the result we want to have?