Hi Guys, Hi Leute,
is it possible, to set a Tag by Mail-header?
Something like “X-Zammad-Ticket-Tags=Termin,Alarm”
The Channel is also set as trusted.
Zammad 6.3.1 via docker-compose.yml
Hi Guys, Hi Leute,
is it possible, to set a Tag by Mail-header?
Something like “X-Zammad-Ticket-Tags=Termin,Alarm”
The Channel is also set as trusted.
Zammad 6.3.1 via docker-compose.yml
Hi @Hyperion89. Please check out the documentation.
Hi, the URL Shows how i Change the Tag by a Rule in the Postmaster-Section. I want to edit it directly by the Header, not to add additionaly a Rule. For example, i can also change the Group by adding the X-Zammad-Ticket-Group, instead of add a Rule to set the Group.
Sorry for my bad English, my german is a lot better
An email header looks like this:
header-name: value
Ok sorry for the typo-error. I tried X-Zammad-Ticket-Tags: Termin, but the mail doesnt get processed.
And what does your production.log tell you in that time frame?
Thats the Error.
ERROR – : undefined method `each’ for “Termin”:String (NoMethodError)
Could it be, i have to add the value as a type of array?
Something like X-Zammad-Ticket-Tags: {‘Termin’} ?
Any solution to this?
I found not realy a soulution. My workaround is, that we use now the Ticketcreation by API instead by Mail.
Ok, thank you.
Just trying to understand this: using the API, do you add tags to tickets or is it adding tickets to tags?
Best regards
I generate the ticket with the tags.
Sorry if I’m getting on your nerves, but let me ask again very specifically:
How do I need to write the custom-mail-header to add one or more tags to an incoming Ticket?
Thanks for any help!