Infos:
- Used Zammad version: 5.2.0-9
- Installation method (source, package, …): docker-compose
- Operating system: Docker
- Database + version: Zammad Postgres 5.2.0-9
- Elasticsearch version: 5.2.0-9
- Browser + version: Chrome 102.0.5005.115
Expected behavior:
- Object value is set according to filter action (my understanding is that this was implemented in #394)
Actual behavior:
- Object value is set to default value
Steps to reproduce the behavior:
- Create an object
autoreply
- Update the database and restart zammad
- Create an email filter
- Send an email from the email in the filter configuration to an inbound email account
The scheduler logs show
I, [2022-06-29T17:34:23.109831 #1-110300] INFO -- : fetching imap (mail.company.com/my-company@company.com port=993,ssl=true,starttls=false,folder=INBOX,keep_on_server=true,auth_type=LOGIN)
I, [2022-06-29T17:34:23.316989 #1-110300] INFO -- : - message 1/1
I, [2022-06-29T17:34:23.374086 #1-110300] INFO -- : Process email with msgid '<xxxxxxx@company.com>'
I, [2022-06-29T17:34:23.383090 #1-110300] INFO -- : matching content 'from' contains some-email@abc.com
I, [2022-06-29T17:34:23.388653 #1-110300] INFO -- : set_attributes_by_x_headers header x-zammad-ticket-priority_id found. Assign priority_id=3
I, [2022-06-29T17:34:23.388690 #1-110300] INFO -- : set_attributes_by_x_headers header x-zammad-ticket-customer_id found. Assign customer_id=54
I, [2022-06-29T17:34:23.408136 #1-110300] INFO -- : set_attributes_by_x_headers header x-zammad-article-preferences found. Assign preferences={"send-auto-response"=>true, "is-auto-response"=>false}
I, [2022-06-29T17:34:23.448708 #1-110300] INFO -- : Execute trigger (auto reply (on new tickets)/1) for this object (Ticket:1484/Loop:1)
But the ticket is created with autoreply set to yes:
I initially thought this was a bug #4154 because it works exactly as expected with an action that adjusts the priority and my understanding is that it was implemented in #394. But since it was closed, maybe I’m doing something wrong?