Sending password e-mails to existing customers


  • Used Zammad version: 5.2.1
  • Used Zammad installation type: package
  • Operating system: Ubuntu 20.04
  • Browser + version: Chrome 98

Hey folks,

hopefully I can get some help here. I don’t quite understand how you should get existing customers to login into Zammad. I know you could send invite e-mails to new customers via the “To-Do” tab where the customer would get an e-mail. Is there anyway that I could send that e-mail to an existing customer, so that they can choose their own password and login to my Zammad instance without me needing to set a password and sending him the password via e-mail manually?

I hope my issue is understandable :slight_smile:

thanks in advance!