Used Zammad version: 6.1.0-1700492762.96ac5a60.bookworm
Used Zammad installation type: package
Operating system: debian 6.1.38-1
Expected behavior:
I set up a trigger for sending mails. I wanted to post a screenshot or share a link to a screenshot, but apparently I can’t do either in this discourse. Here is the description of the trigger:
Activated by: Action
Action execution: Selective (default)
Conditions for affected objects
Type is email
Sender is Agent
Group is some-group
Execute changes on objects
Email
Visibility: public
Recipient: some-recipient
Subject: #{article.subject}
Include attachments of the article?: Yes
Body: #{article.body}
Active: Yes
The idea is, that any outgoing email in that group gets also sent to a specific address.
Actual behavior:
It sends no mails at all as specified in the trigger.
Everything else works just fine in Zammad, mail sending in general does work, but not this trigger.
Maybe I am just too dumb or something but it seems like everything should just work. I don’t know what or where the error is. Thank you for your help!
the zammad discourse doesn’t allow me to upload images (An error occurred: Sorry, you can't embed media items in a post.) or post links (An error occurred: Sorry, you can't include links in your posts.).
i’ll try with verbatim text (by enclosing with backticks for “code”): https://i.imgur.com/alNRk93.png (EDIT: yes, it worked)
EDIT2: now i am embedding an upload of the screenshot:
