- Used Zammad version: 6.2.0-1707496797.3f235949.jammy
- Used Zammad installation type: package
- Operating system: Ubuntu 22.04
- Browser + version: Chrome, latest
A customer calls me and tells me his website has a problem that I need to fix immediately. So I open an inbound phone ticket, describing what the customer said. I then go on fixing the problem and when I’m done I want to send an e-mail to the customer, informing him that the problem is fixed. I need to inform him via email since I might need it to prove when I had the task done in the case of a dispute.
When starting to write a note I can switch to e-mail using the button on the left, like I can when doing so in an inbound e-mail ticket.
I was expecting to have the same options when working on an inbound phone ticket like I have on inbound mail tickets. On those, when I start writing a note i can switch to either phone note or mail using the icon on the left of the textbox.
The mail option is missing on an inbound phone ticket though. I can only select note and phone note. The e-mail selection is not being shown at all.
- Create an inbound phone ticket and save it
- Start writing a note and try to switch to e-mail
Is there any possibility to send a mail from an inbound phone ticket where no mail has been sent until then? Am I missing a setting somewhere to enable it? Maybe even a hidden setting that can only be set using the console?