# Search hiding from users

**URL:** https://community.zammad.org/t/search-hiding-from-users/19413
**Category:** Technical assistance
**Created:** [January 14, 2026, 2:21pm UTC](https://community.zammad.org/t/search-hiding-from-users/19413 "2026-01-14T14:21:31Z")
**Posts on this page:** 1
**Page:** 1

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### Author: ![Gogsy](https://community.zammad.org/user_avatar/community.zammad.org/gogsy/32/9751_2.png) [@Gogsy](https://community.zammad.org/u/Gogsy)
#### Post date: [January 14, 2026, 2:21pm UTC](https://community.zammad.org/t/search-hiding-from-users/19413/1 "2026-01-14T14:21:31Z")

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### Infos:

- Used Zammad version: 6.5.2-1767354399.5ee205d5.noble
- Used Zammad installation type: package
- 
  - Server 1 (APP): Zammad application
  - Server 2 (DB): PostgreSQL (dedicated)
  - Server 3 (ES): Elasticsearch (dedicated)

- Operating system: Ubuntu 24.04.3 LTS all 3 servers
- Browser + version: Brave 1.85.120

### Expected behavior:

- When using role templates with **read / create / change** permissions limited per group, users **should not be able to see tickets from groups they do not have access to**.
- Tickets that are not visible in **Overviews** (because the user has no group permission) **should also not be visible via Search**.
- Search results should fully respect **group-based access restrictions** , identical to Overviews.

### Actual behavior:

- Tickets from groups where the user **does not have access to any Overview** are correctly **not visible in Overviews**.
- However, the **same tickets are still visible via the global Search** , even though the user has no permission to access that group.
- This allows users to discover and open tickets that should be completely hidden from them.
- User from another group has to have read permission in case some communication is needed from them.

### Steps to reproduce the behavior:

- Create a role template with **read / create / change** permissions limited to specific groups.
- Assign the role to a user.
- Ensure the user has **no Overview access** to another group.
- Create or use an existing ticket in that restricted group.
- Log in as the user and confirm:
  - The ticket is **not visible in Overviews**.
  - The ticket **is visible via Search**.

- Open the ticket from Search and confirm it is accessible.

Is there a way to achive this? hide ticketis from group 1 in search so that group 2 can’t see them in search results