Search does not work

Technical assistance
1

Infos:

Expected behavior:

  • when I enter something in the search field and press Enter, some kind of search should start

Actual behavior:

  • nothing happens by pressing Enter and I don’t get any search-recommendations while typing (I’m unfamiliar with zammad so I don’t no if this should be there)

Steps to reproduce the behavior:

  • just try to search anything
2

Maybe this helps you:

3 
    root@rsfs3:~# systemctl status elasticsearch
● elasticsearch.service - LSB: Starts elasticsearch
   Loaded: loaded (/etc/init.d/elasticsearch; bad; vendor preset: enabled)
   Active: active (running) since Fr 2018-02-02 15:07:11 CET; 2min 49s ago
     Docs: man:systemd-sysv-generator(8)
  Process: 1164 ExecStart=/etc/init.d/elasticsearch start (code=exited, status=0/SUCCESS)
    Tasks: 34
   Memory: 237.2M
      CPU: 5.251s
   CGroup: /system.slice/elasticsearch.service
           └─1283 /usr/lib/jvm/java-8-openjdk-amd64/bin/java -Xms256m -Xmx1g -Djava.awt.headless=true -XX:+UseParNewGC -XX:+UseConcMarkSweepGC -XX:CMSInitiat

Feb 02 15:07:11 rsfs3 systemd[1]: Starting LSB: Starts elasticsearch...
Feb 02 15:07:11 rsfs3 elasticsearch[1164]:  * Starting Elasticsearch Server
Feb 02 15:07:11 rsfs3 elasticsearch[1164]:    ...done.
Feb 02 15:07:11 rsfs3 systemd[1]: Started LSB: Starts elasticsearch.

hm I ried to set START_DAEMON to true and restarted first elasticsearch, then the whole machine, but still no search. It seems to be the culprit because in all other fields where a search should be performed (username in tickets…) it does not search too

4

hmm, after waiting a while, the search right now works, strange.

Where are logfiles to check for issues around that?

5

The Zammad and Elasticsearch logfiles are normally under /var/log/

6

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.