Search attachment size in articles

Feature requests
1

Infos:

  • Used Zammad version: 3.1.0
  • Used Zammad installation source: packager.io deb package
  • Operating system: debian 9
  • Browser + version: any

Expected behavior:

  • Possibility to search attachments by size, something like article.attachment.size<“5kb”

Actual behavior:

  • No possibility to search attachments by size

Steps to reproduce the behavior:

  • :wink:

A customer needs to be able to filter emails with small attachments from their voicemail system to auto-close and tag these tickets, as there is no information inside. Anyone has an idea how to accomplish? At the moment I have set up some triggers that search for text inside an article like “of 0 seconds”, “of 1 seconds” etc, but these don’t seem to work. Any hints or ideas that could help me?

Thanks in advance!

Babak

2

Personally I’d rather use the API for this.
It can return attachments and proberbly also the size (didn’t check that).

I also think that this is not a feature request but a tjechnical question? :wink:

You can find Zammads API reference here: https://docs.zammad.org/en/latest/api-intro.html

3

Thanks for the idea - this may help, but is a bit complicated, as I have to build an external handler for this.
I solved it with a postmaster filter with following regex that leads to “tag and close”:

regex:of (0|1|2|3|4) seconds

This seems to work flawlessly

Post can be closed :smiley:

4

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