Hello everyone!
I could use some assistance here since im a bit new to the tool.
Im trying to schedule an email to a manager of mine, that includes a list with some details of every new, active and ongoing ticket belonging to one of our particular groups.
Essentially just sending one of our report profile over email automatically. plaintext in the email or the downloadable excel file are fine.
How would i go about this?
This button to view and download reports:
Add reports through Settings >> Report profiles
Don’t think it is possible to schedule reports, a simple script with API access might do the trick here. Something like Python script to gather the API information to json, filter and stylize the data and export to excel.
A small script like this can also be guided from ChatGPT if you don’t have the knowledge on how to do so, just don’t post the API key to the AI as a precaution 
Thank you for your reply, i assumed as much but was hoping theres a config i was just sleeping on. appreciate your time 