Schedule task : reminder once olny

Infos:

  • Used Zammad version: 3.6.x
  • Used Zammad installation source: (source, package, …) : Repo
  • Operating system: Debian
  • Browser + version: FF 83

Expected behavior:

  • Be able to set an email reminder after x days, from a custom object “date”. Whent I select any of the 6 choices (before/after, relative/absolute, within) the mail is sent each day (each time the scheduler runs). I need to be able to get only one reminder mail but I can’t mix something like “before X days AND after X+1 days”.

Actual behavior:

Steps to reproduce the behavior:

You have to add s.th. else to identify if the reminder mail needs to be sent or not. Could be a custom status or whatever. You could solve this e.g. with a tag. As a condition for the scheduler job you check that your specific tag is not present and in the action section you just add the tag. Next time the scheduler runs it will see the tag and not send the reminder mail again.

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