SAML Login creating a new User, Account Linking not working

  • Used Zammad version: latest
  • Used Zammad installation type: package
  • Operating system: linux ubuntu 20.04
  • Browser + version: firefox, chrome (latest version)

Expected behavior:

  • Saml Login with account, being able to see own tickets etc.

Actual behavior:

  • Saml Login creating a new user with a long number as username

Steps to reproduce the behavior:

  • Configure Saml on zammad, adding zammad to univention (idp)
    mapped attributes → email, name, first_name, last_name
  • enable account linking (security–>third party applications)

Sounds like your attribute mapping does not fit, especially in email address context.