Roles and rights mixed up

Technical assistance
1

Infos:

Several users seem to work within Zammad and are assigned the wrong rights wich result in strange behaviour. Putting notifications are written down like they were done by the customer.

  • Used Zammad version: 3.3.x
  • Used Zammad installation source: .deb package following Ubuntu installation instructions
  • Operating system: Ubuntu 18.04
  • Browser + version: Chrome + any

Expected behavior:

  • When making an notification it is written down to the agent. And can be toggled to public/private by agents.

Actual behavior:

  • Notifications are assigned to the customer even when made by an agent. In roles management the specific right per group is not possible to assign

Steps to reproduce the behavior:

  • we have had an migration to another installation with the backup/restore procedure, from on-premesis to VPS enviroment.

What should we check to get this right again?

2

It seems that posted notifications by agents are shown as written by the customer. Probably because of lack of permission to do so by its role as agent.

3

Does this happen to all notes on tickets or just the first note of the initial article of a ticket?

4

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