Restarting Zammad doesn't pick the latest changes?

  • Used Zammad version: 3.1.x
  • Used Zammad installation source: package
  • Operating system: Ubuntu 18.04
  • Browser + version: Chrome 78.0.*

Expected behavior:

  • I want to remove the type of ticket.

  • Hence I modified the file to remove the following portion

  • I restarted zammad sudo systemctl restart zammad

Expectation was that types would no longer show up

Actual behavior:

  • They continued to show up as if I have not changed the files.

Is there anything else that I need to do for this effect to take change?

Yes you need to re-compile Zammads files.
Please note beforehand: This change is not update safe and needs to be done with after every update. Also note that we will not and cannot help you with UI based issues that might occur.

You run recompile Zammad with the following command:
zammad run rake assets:precompile

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