# Reset password problem
**URL:** https://community.zammad.org/t/reset-password-problem/4245
**Category:** Technical assistance
**Created:** [March 18, 2020, 9:01am UTC](https://community.zammad.org/t/reset-password-problem/4245 "2020-03-18T09:01:28Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@m571](https://community.zammad.org/u/m571)
#### Post date: [March 18, 2020, 9:01am UTC](https://community.zammad.org/t/reset-password-problem/4245/1 "2020-03-18T09:01:28Z")
### Infos:
- Used Zammad version: 3.1
- Used Zammad installation source: (source, package, …)DEB
- Operating system: Ubuntu 16.04
- Browser + version: Safari
### Expected behavior:
-
### Actual behavior:
- statuscode: 500 {“error”:“ARGON2\_MEMORY\_ALLOCATION\_ERROR”} can’t reset the password because of this error!
### Steps to reproduce the behavior:
-
---
### Author:  [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [March 23, 2020, 2:11pm UTC](https://community.zammad.org/t/reset-password-problem/4245/2 "2020-03-23T14:11:14Z")
Where does this error appear?
What does your logfile say?
Whats your hardware ressource configuration on your Host?
* * *
Side note: Please note that Zammad 3.1 is depreacted and there were important security updates introduced with Zammad 3.3 - you might want to consider upgrading.
---
### Author:  [@ryanjeff](https://community.zammad.org/u/ryanjeff)
#### Post date: [April 7, 2020, 10:51am UTC](https://community.zammad.org/t/reset-password-problem/4245/3 "2020-04-07T10:51:01Z")
> [@m571](#):
>
> Used Zammad version: 3.1
This is the same with ours. we encounter this. just now. how can we upgrade to zammad3.3. I got this error: W: An error occurred during the signature verification. The repository is not updated and the previous index files will be used. GPG error: [https://dl.yarnpkg.com/debian](https://dl.yarnpkg.com/debian) stable InRelease: The following signatures were invalid: EXPKEYSIG 23E7166788B63E1E Yarn Packaging [yarn@dan.cx](mailto:yarn@dan.cx)
W: Failed to fetch [https://dl.yarnpkg.com/debian/dists/stable/InRelease](https://dl.yarnpkg.com/debian/dists/stable/InRelease) The following signatures were invalid: EXPKEYSIG 23E7166788B63E1E Yarn Packaging [yarn@dan.cx](mailto:yarn@dan.cx)
W: Some index files failed to download. They have been ignored, or old ones used instead.
I follow this instructions: W: An error occurred during the signature verification. The repository is not updated and the previous index files will be used. GPG error: [https://dl.yarnpkg.com/debian](https://dl.yarnpkg.com/debian) stable InRelease: The following signatures were invalid: EXPKEYSIG 23E7166788B63E1E Yarn Packaging [yarn@dan.cx](mailto:yarn@dan.cx)
W: Failed to fetch [https://dl.yarnpkg.com/debian/dists/stable/InRelease](https://dl.yarnpkg.com/debian/dists/stable/InRelease) The following signatures were invalid: EXPKEYSIG 23E7166788B63E1E Yarn Packaging [yarn@dan.cx](mailto:yarn@dan.cx)
W: Some index files failed to download. They have been ignored, or old ones used instead.
Hope to hear from you. because now it is totally down.
---
### Author:  [@ryanjeff](https://community.zammad.org/u/ryanjeff)
#### Post date: [April 7, 2020, 10:59am UTC](https://community.zammad.org/t/reset-password-problem/4245/4 "2020-04-07T10:59:07Z")
Now, I got this error, after i run apt-get upgrade. hope you can help since we received a lot a ticket per day. thank you
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### Author:  [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [April 8, 2020, 10:55am UTC](https://community.zammad.org/t/reset-password-problem/4245/5 "2020-04-08T10:55:55Z")
The error you mentioned is an issue with your package manager where I can’t help sorry, that’s out of scope.
Beside, I don’t understand what you mean by “It’s down” (that’s not an error message that helps to help you). The above errors suggest that you couldn’t upgrade Zammad at all.
Please provide error messages.
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### Author:  [@system](https://community.zammad.org/u/system)
#### Post date: [August 6, 2020, 10:56am UTC](https://community.zammad.org/t/reset-password-problem/4245/6 "2020-08-06T10:56:00Z")
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