Is there a way to have reports how Accounted Time when ran?
If you need a detailed overview of who when added how much time to the accounting youāll need to use the tickets history function.
The time accounting function reports itself do not contain this information.
Is a more detailed report on the feature request list? We are having difficulties too to use it for using the function in invoicing the customer. But also for an overview wether or not āallā time in a workshift is accounted for by the agent, so he/she can āthink againā at the end of the day and notes and time to the tickets handled. Iām pretty sure others have this need to. Is funding of development possible?
I would Take Part of funding. Need fields ābillableā, ābilledā and Reports Matching.
Should not be that much work I think.
Sorry, but I canāt provide any information on our roadmap and especially this specific Zammad feature.
What I can offer is at least a custom development with -if the colleguales think it fits- option to merge this into the Zammad core.
If youāre interested, you can drop a mail to sales [at] zammad [dot] com.
Weāll define the requirenments together with you and provide a quote.
I hope this helps.
This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.