Reporting: Possible to go back more than 3 years?


  • Used Zammad version: 5.3.1
  • Used Zammad installation type: (source, package, docker-compose, …)
  • Operating system: macOS
  • Browser + version: Chrome, 110.0.5481.177

Expected behavior:

  • When using the reporting feature to get back in time more than three years.

Actual behavior:

  • When using the reporting feature a get only tickets not older than three years.

Steps to reproduce the behavior:

  • Have tickets older than three years and try to display them in a report. Selection in report only allows selecting the last two or the current year.

Am I missing something here?

Thanks and all the best,

Seems like that’s not possible as of now - I can’t tell why.
The three years seem to be fix - even if you didn’t create data three years ago.

The currently most likely best workaround would be to use Grafana in my opinion.
It also provides much more and detailed reports.

See: Reporting Tools (Third party) — Zammad documentation

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