Reporting function not being updated after Upgrade

[mecha50]

Infos:

• Used Zammad version: 2.4
• Used Zammad installation source: Package
• Operating system: CentOS
• Browser + version: n/a

Expected behavior:

Reporting displays all tickets created, closed

Actual behavior:

Only shows tickets created / closed before the upgrade from 2.3 to 2.4 was made. All tickets after the upgrade is not being showed / displayed.

[MrGeneration]

Can you please post Screenshots from the overview configuration you expect to show the tickets? I cannot clearly get the Problem right now

[mecha50]

Hi,

Here’s what it shows under “Reporting”

From April 14 onwards… tickets created on those days are not showing (upgrade to 2.4 was done late April 13). I think something broke after I did an upgrade from 2.3 to 2.4

[MrGeneration]

Is your elasticsearch running and what version does it have?
This information is gathered from elasticsearch (at least normally)

[mecha50]

Elasticsearch is running. Version is 5.6.9

[mecha50]

Downgrading elasticsearch to 5.6.8 then rebuilding the index seems to fixed it.

[MrGeneration]

thanks for the input - will check that on my side and if I have the same problem, I’ll open a bug report Glad it works again!

[mecha50]

Spoke too soon. After rebooting the server and trying it again I’m now getting this error message.

[sheLbyPL]

Check your elasticsearch settings /etc/elasticsearch/jvm.options

make sure that settings:
-Xms2g
-Xmx2g

match your server parameters (ram)