Reporting function not being updated after Upgrade


  • Used Zammad version: 2.4
  • Used Zammad installation source: Package
  • Operating system: CentOS
  • Browser + version: n/a

Expected behavior:

Reporting displays all tickets created, closed

Actual behavior:

Only shows tickets created / closed before the upgrade from 2.3 to 2.4 was made. All tickets after the upgrade is not being showed / displayed.

Can you please post Screenshots from the overview configuration you expect to show the tickets? I cannot clearly get the Problem right now :slight_smile:


Here’s what it shows under “Reporting”

From April 14 onwards… tickets created on those days are not showing (upgrade to 2.4 was done late April 13). I think something broke after I did an upgrade from 2.3 to 2.4

Is your elasticsearch running and what version does it have?
This information is gathered from elasticsearch (at least normally)

Elasticsearch is running. Version is 5.6.9

Downgrading elasticsearch to 5.6.8 then rebuilding the index seems to fixed it.

thanks for the input - will check that on my side and if I have the same problem, I’ll open a bug report :slight_smile: Glad it works again!

Spoke too soon. After rebooting the server and trying it again I’m now getting this error message.

Check your elasticsearch settings /etc/elasticsearch/jvm.options

make sure that settings:

match your server parameters (ram)

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