Report Details for KPI reporting

[roger.ramos]

Hi, I’m quite new with Zammad and would like to ask some help regarding the reports generated by the system. Is it possible to generate a customize report having the following details:

Response Time or Acknowledgement of ticket
Hours Spent per ticket
Number of ticket per defined SLA
Ticket count per category

Thanks in advance!

[MrGeneration]

Heya,

yes you can get those information, but not from Zammads reporting.
Kibana in combination with Elasticsearch might be what you’d be searching for.

Bests

[roger.ramos]

Thank you for the information!