Renewed notification of open chat request

[Daniel09]

Hi.

• Used Zammad version: 3.2
• Used Zammad installation source: DEB
• Operating system: Ubuntu 16
• Browser + version: Firefox 73

Expected behavior:

• A repeated notification that a chat request is still open. Repeated browser notification or sound.

Actual behavior:

• We have activated the chat. If a request comes now, a browser notification (Chrome) Firefox does not sound briefly and a tone sounds. After that there is no further direct notification.

Is this possible?

Thanks and kind regards

[MrGeneration]

No this is not possible, at least not for the “sound”.

Visually there are a counter on the UI and a pulsing tab within the chat view that indicate someone’s waiting for ya.

Personally I think that’s enough.
I receive so many notifications during my work day that I’d go nuts if it keeps on ringing.

I mean, normally I ignore those kind of notifications for a reason.
If you take to long to respond, Zammad will also automatically disable the chat.

I’d love to understand your use case though, because if you have chat enabled, you have a time frame of some minutes in between activity before it gets enabled because of inactivity.