Hello, I have a question about how to achieve something in Zammad that I thought should be quite straightforward to implement … but I could be wrong!
Information:
- Used Zammad version: 6.0.0-1689777408.47b4983d.jammy
- Used Zammad installation type: package
- Operating system: Ubuntu 22.04
- Browser + version: Mozilla Firefox for Ubuntu / 115.0.2 (64-bit)
Expected behavior:
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I want to automatically generate an incident report at the end of a troubleshooting procedure implemented through Zammad (just before closing the ticket).
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This incident report should include the results of the step-by-step troubleshooting process that the agent follows.
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If possible, I would like to generate this incident report by using a text module, which would reference the results of each troubleshooting step, stored as objects.
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However, I cannot find a way to embed or display images inline in the text module in any way. I thought I could store an image in an object, but it doesn’t seem to be possible.
Actual behavior:
- The closest object type I could find to an image object type was Text / URL, but this does not result in an image being displayed inline in the ticket via the text module.
Steps to reproduce the behavior:
- Can create a URL object thus: Objects > New Attribute > Format: Text Field, Type: Url
- Instead want to create an image object like this: Objects > New Attribute > Format: Image
Request:
- Does anyone have any ideas as to how to solve this problem?
Thank you!
David Wenk