# Remote Support From Within Zammad
**URL:** https://community.zammad.org/t/remote-support-from-within-zammad/9291
**Category:** Technical assistance
**Created:** [May 18, 2022, 8:14pm UTC](https://community.zammad.org/t/remote-support-from-within-zammad/9291 "2022-05-18T20:14:27Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@whizzard](https://community.zammad.org/u/whizzard)
#### Post date: [May 18, 2022, 8:14pm UTC](https://community.zammad.org/t/remote-support-from-within-zammad/9291/1 "2022-05-18T20:14:27Z")
Greetings,
Is there a way to integrate a remote support tool like TeamViewer or AnyDesk with Zammad, so that an Agent can initiate the connection from within Zammad?
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### Author:  [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [June 17, 2022, 1:19pm UTC](https://community.zammad.org/t/remote-support-from-within-zammad/9291/2 "2022-06-17T13:19:59Z")
Yes and no.
Only if the remote tool of question has a fixed way that can be called by an supported URL and if you either no the support IDs before hand or is provided by the user.
Link templates can be a solution, that is, if above applies:
[https://admin-docs.zammad.org/en/latest/system/objects/types.html#link-templates](https://admin-docs.zammad.org/en/latest/system/objects/types.html#link-templates)
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### Author:  [@system](https://community.zammad.org/u/system)
#### Post date: [October 15, 2022, 1:20pm UTC](https://community.zammad.org/t/remote-support-from-within-zammad/9291/3 "2022-10-15T13:20:33Z")
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