Release Trigger Limitation

Dear Zammad Team,

There seems to be a limit to see up to 500 Triggers in the Zammad admin. If you create more, the trigger is saved in the database and acting, but you can not see it in the Admin Interface (https://zammad.herocentral.de/#manage/trigger)

As the functionality to have more triggers is already given, would it be possible to release the limitation in the admin section?

Feel free to contact me, if you need any further information in this regards!

Cheers,

Ole

Holy moly, just out of pure interest: What are your 500+ Triggers doing?
Sounds like you’re trying to workaround a problem that might need better solving than “just raising limits”.

Due to business logic are we working with a bunch of email accounts featuring more than on Alias Adress on each. Based on these addresses I need to assure that the tickets (incoming emails) are ending in the correct groups / with the correct agents.

Having roughly 50 people working with Zammad managing 3500 - 4000 Tickets, the need for automation is high. That’s the reason why we are using the Triggers extensively…

For logic stuff that only affects incoming mails (so once per created ticket), I’d like to advise you to use the postmaster filter.

They run once a email is received (if you use Triggers, Zammad will check all 500+ triggers upon every ticket update which might result in performance issues at some point)

Good hint with the postmaster filter. I will give it a try…