Infos:
- Used Zammad version: 6.3.1-1724305994.d7df2763.noble
- Used Zammad installation type: package
- Operating system: Ubuntu 24.04 lts
- Browser + version: Chrome Version 127.0.6533.120
Expected behavior:
- Waiting Time on Dashboard should reflect actual waiting times
Actual behavior:
- Waiting time stays on 0
Steps to reproduce the behavior:
- SLAs are set and Tickets are found with these filters in place by SLA Rules
- As Channel for Incoming and Outgoing Mail communication use Microsoft 365