RegEx for E-Mail bodies in Zammad Trigger

Feature requests
1

Title: RegEx (regular expression) for e-mail bodies in zammad trigger

  1. You can use RegEx in triggers in the subject but not in the body.
  2. We would like to automatically send a response if the customer have not sent us a order id. But for this reason RegEx also in the body is necessary.

Your Zammad environment:

  • Average concurrent agent count: 5
  • Average tickets a day: 200
  • What roles/people are involved: Admins/ Agents

Thanks

2 Likes
2

Hi @julian.westermeier.

Maybe Filters — Zammad Admin Documentation documentation does help you.

3

Hi @fliebe92

Thanks for the reply. Yeah in this case it helps as a workaround.

I just think it more convenient to have it also in the trigger properties for other use cases as well.