Anyone has an advice on how to create reccuring tickets in zammad?
Mind sharing a little detail?
Idk just add a cronjob creating a new ticket? Create a scheduled task on your mail server and send a new email to your zammad service whenever you like?
I need to create tickets basically for revison tasks(every 6 months, 1 year.. etc), just looking into what others have done to get an idea. What cloud i do.
From what I’ve seen most companies use a compliance framework/solution for that.
e.g. https://secureframe.com
Yea not every company gives a budget for that
Use cronjob mails or api tickets that you can time if you need it. That‘s your only option right now.
Got it. It’s not ideal but I’d probably create an initial ticket for that and set a time based trigger to reopen it and add a note whenever the revision is due. That way you don’t have to do any system configuration but the caveat is that you’re using a single ticket for a unconventional purpose which might result in unwanted effects.
Yea I used in the API script for ticket creation and over a cron job… Hopefully somewhere in the future there might be a feature for this.
With Zammad 7, you can maybe take a look in webhook usage and scheduler 
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Ah yes totally forgot about that. Good call 
Plan is to migrate to 7 this weekend. will look into it def thanks.
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