Used Zammad version: 4.0.0
Used Zammad installation type: package
Operating system: Debian 10
The OTRS migration / import process offers a diff sync: Migration from OTRS — Zammad documentation
But if I look at the rails console, I can’t find a call called: Import::Zendesk.diff_worker
Is there no diff sync fpr Zendesk? I have migrated a Zendesk system with over 20.000 Tickets and it took about 7-8 hours. Meanwhile new tickets etc. have been entered in Zendesk and I would like to import these additional tickets and updates on existing tickets.
Is there a way for this?
Many thanks in advance,
I have found an issue from August 2017 at github that describes this.
opened 02:33PM - 09 Aug 17 UTC
proposal
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### Infos:
* Used Zammad version: 1.5.0-1501408728.d0ac4461.xenial
* Used Zammad installation source: ubuntu package
* Operating system: Ubung 16.04 LTS
* Browser + version: Chrome 59.0.3071.115
### Expected behavior:
Since the import is running for a long time (in my case with 15k users and > 35k tickets) the import runs forever (> 30 hours). Would it be possible to make an initial import and after that only import the deltas? Otherwise we would have top switch to an email inbox for two days, start the import and afterwards add those tickets (and users) by hand.
Would be great to have a diff-/delta-import in Zendesk similar to the one in OTRS.
Thanks,
system
October 13, 2021, 2:30pm
3
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