Re-arrange new ticket fields

  • Used Zammad version: 5.0.x shown on the system (I have updated to 5.0.2 and fixes worked)
  • Used Zammad installation type: Package
  • Operating system: Ubuntu 20
  • Browser + version: Sidekick, Version (Official Build) (64-bit)

I am looking to know how we can re-order the ticket entry screen (customer and agent)? I’m assuming we can, but havent come up against how.

What I mean is, how can any visible fields (inc when made visible via core workflows) be manually placed in certain areas… or at the least, in some kind of order, as it seems random. All I’ve seen regarding this is a query from back in glory days of 2019, where we couldnt without changing some code, but hope its poss now.

yes there is a bugfix WIP which will be merged soon to stable.

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