Infos:
- Used Zammad version: 4.1.x
- Used Zammad installation type: (source, package, docker-compose, …) Docker
- Operating system: Windows 10
- Browser + version: Any
Expected behavior:
- Ticket should load normally
Actual behavior:
- Random Tickets don’t load (Blank page)
Steps to reproduce the behavior:
- Once Ticket is destroyed, it keeps giving blank page instead of loading
Information
-
Console error: “Uncaught TypeError: Cannot read property ‘customer_id’ of null”
-
It happens randomly to new or edited tickets
-
Update to newest Version 4.1.x doesn’t help
-
Customer and Ticket exists in MySql database, no difference to a normal ticket
-
Once ticket is destroyed, the only way to get the data back is to generate a new ticket
and update the ticket articles etc. to the new ticket id -
This leads to another problem:
Attachment links still use the “old” ticket id which does not exist anymore, attachments not working.
If i manually correct the id in the link, the download works.
Where can i fix that? I didn’t find any related documentation or MySql Table to update the
ticketid in attachments.