Random Ticket Creation

mxposse · October 30, 2018, 3:01pm

Hello,

Yesterday something strange started happening. In the activity stream I saw a handful of accounts being created and updated. I can delete them but them just come back after about an hour. Also, they seem to update about every 40 minutes. I am on version 2.7.0. Any help or understanding would be appreciated.

David

dvnkln · October 30, 2018, 4:00pm

Hey @mxposse,

you don’t happen to have any ldap integration configured, do you?

cheers

mxposse · October 30, 2018, 5:54pm

No. Only Exchange integration.

Hannes · October 31, 2018, 12:31pm

Hi @mxposse,

these are customer accounts? Is your system reachable through the internet? Is it allowed to create tickets via Web interface?

regards

mxposse · October 31, 2018, 3:26pm

Customer accounts, Yes reachable no not allowed.

Update, when I disabled the exchange integration the problem stopped.

Hannes · October 31, 2018, 6:09pm

Then it is no Problem/Bug, it is your Contact sync. Which is intended

system · February 28, 2019, 6:19pm

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