Rails console won't open


  • Used Zammad version: 4.1.0
  • Used Zammad installation type: package
  • Operating system: Debian 11
  • Browser + version: no browser, just ssh

Expected behavior:

  • It should be the rails console open when I ssh as root

zammad run console


zammad run rails c

Actual behavior:

  • I get the following error:

/opt/zammad/vendor/bundle/ruby/2.6.0/gems/bootsnap-1.3.2/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:21:in `require’: libreadline.so.7: cannot open shared object file: No such file or directory - /opt/zammad/vendor/ruby-2.6.8/lib/ruby/2.6.0/x86_64-linux/readline.so (LoadError)

Full response: hastebin

Further Infos:

Since I haven’t found any Debian 11 repos yet, I installed zammad from the 10 repos. Could this possibly be the origin of the problem? If so, what is the easiest way to solve this? Thank you for any help!

And that is the issue.
Easiest way? Do not use unsupported distributions or try to force package installations from repos for different versions. This will always fail.

1 Like

Ok thank you. Before I start a completely new installation on Debian 10… Do you know when approximately there will be a zammad repo for Debian 11?

This is something only our packager can answer.

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