Question about chat retention, goal is forever

Technical assistance
1

Infos:

  • Used Zammad version: This is Zammad version 6.2.0-1707209798.85f078b9.bookworm
  • Used Zammad installation type: package
  • Operating system: Debian GNU/Linux 12

I suppose this is mostly a question about something I read posted by MrGeneration in a thread titled “Delete Chat Conversation” at…

community DOT zammad DOT org/t/delete-chat-conversation/7043

I ended up on that page after googling about how to delete chats, I’ve only moved onto Zammad from another help desk software a few days ago, and I had a bunch of test chats and test tickets that I was trying to clean up.

I managed to get rid of my tickets by using Ticket.destroy_all (did this delete the test chats as well? If there’s a way to find previous chats that I didn’t press the “turn chat into a ticket” button on, I don’t know what it is) and manually creating the one “real” one from a real user, but, I’m going to be using Zammad in an environment that wants me to retain my help desk records and chats until “forever from now”.

Can I make Zammad not delete my chats once they are 3 months old? The “Scheduler” potion of the admin panel contains nothing, so maybe this is already happening, I’m not sure.

2

Hi @Travis. Closed chat sessions are deleted after 12 months by default. If you would like to change this, you need to disable the scheduler that is performing this action. See here.

3

Thanks for your help, it looks like I just needed to do

Scheduler.create_or_update(
  name:          __('Clean up closed sessions.'),
  method:        'Chat.cleanup',
  period:        5.days,
  prio:          2,
  active:        false,
  updated_by_id: 1,
  created_by_id: 1,
)

in the rails console. Is there a way to view the settings for “Clean up closed sessions.” to verify that active is false?

I haven’t touched rails in nearly 20 years so I’m just not familiar with it anymore (though to be fair, I only touched it for about a month when it was brand new and everyone was like “Ruby on Rails is the best thing ever invented!”), and if possible I’m trying to avoid being caught by surprise a year down the road with a ticket having a link to helpdesk DOT internal/#customer_chat/session/12345 and that link pointing nowhere instead of letting me see what happened in that chat.

4

Scheduler.find_by(name: 'Clean up closed sessions.') should work :slight_smile:

5

Thanks again, I managed to get to…

[2] pry(main)> Scheduler.    (pressing the tab key goes here)
Display all 826 possibilities? (y or n)

and figured I was doomed :slight_smile:

6

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.