Public Links fails

Good morning,

unfortunately I can not create a public link.
I try to create the links according to the instructions at Public Links — Zammad Dokumentation. But I get an error message “Screen is not included in the list”. Unfortunately I don’t know or I can’t find any other clues for the error in the logs. What am I doing wrong?
Thanks a lot for the help.

Kind regards
Gerhard Prade

  • Used Zammad Version 5.3.0-1669114633.0266d173.focal
  • Used Zammad installation type: package
  • Operating system: Windows 10
  • Browser + version: Chrome Version 108.0.5359.71 (Offizieller Build) (64-Bit) or Microsoft Edge
    Version 107.0.1418.62 (Offizielles Build) (64-Bit) or

Expected behavior: create a link at Login Screen

Actual behavior: Fails with “Screen is not included in the list”

Steps to reproduce the behavior: Check in diffrent Browsers and with diffrent choosen options

1 Like

I’m unable to reproduce that.
Possibly your upgrade installation was not successful without you noticing.

Updating to the latest possible version might also overcome this.

  1. What database do you use?
  2. Did you do any migration from maria/mysql before?

I’ll have to discuss it first. The system is running productively and an upgrade is not easily feasible. I’ll get back to you as soon as we have the latest version.

This is an english speaking community.
Please only use english, other wise we’re forced to remove your comment.

We use mariadb and have not yet carried out the migration.

We use Zammad Version 5.3.0-1669114633.0266d173.focal.

same problem here…

Zammad 5.3.1-1672324740.71dd35f8.focal
PostgresSQL 12.12
Ubuntu 20.04


Run /opt/zammad/contrib/ to ensure that you really have a clean updated instance. I’m unable to reproduce this at all and -at least from the screenshot- I also can’t tell any issues.

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