Proposed Knowledge Base articles after using the shortkey ? in the ticket (e.g. '?DAS') doesn't work as expected

Technical assistance
1
  • Used Zammad version: 6.4.0-1732617118.28f54743.bookworm
  • Used Zammad installation type: source
  • Operating system: Debian
  • Browser + version: Chrome

Expected behavior:

  • When typing “??DAS”, the insert list should only or foremost return Knowledge Base articles whose titles start with “DAS”.

Actual behavior:

  • When typing “??DAS”, Knowledge Base articles are returned, including those where the title does not include “DAS”, but the word may appear in the content of the article.

Steps to reproduce the behavior:

  • create two knowledge bases. One where the title starts with ‘DAS’ and one without “DAS” in the title.
  • open a ticket and, type “??DAS” to get a list of all articles.
  • Observe that articles whose titles do not contain “DAS” are still included in the search results, even if the word “DAS” only appears in the content.

Maybe there is a setting I’m missing to make zammad only propose articels with the search term in the title?

Best wishes

2

Finally, we add an ‘_’ before each Knowledge Base title. When we want to access a KB, we use ‘??_das’ to search exclusively within the title.