# Problems LDAP Agent-Sync - disabled users

**URL:** https://community.zammad.org/t/problems-ldap-agent-sync-disabled-users/4770
**Category:** Technical assistance
**Created:** [June 16, 2020, 10:08am UTC](https://community.zammad.org/t/problems-ldap-agent-sync-disabled-users/4770 "2020-06-16T10:08:41Z")
**Posts on this page:** 1
**Showing post:** 6

<div class="post-metadata">

### Author: ![MrGeneration](https://community.zammad.org/user_avatar/community.zammad.org/mrgeneration/32/9260_2.png) [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [June 26, 2020, 7:25am UTC](https://community.zammad.org/t/problems-ldap-agent-sync-disabled-users/4770/6 "2020-06-26T07:25:33Z")

</div>

I’m sorry, you’re right.  
For the full debugging experience, put the following into e.g. `ldap_debug.rb` into `/opt/zammad` :

```auto
# redirect app logging
Rails.logger = Logger.new('debug.log').tap do |logger|
  logger.level = :debug
end
ActiveRecord::Base.logger = Rails.logger.clone

ImportJob.create(name: 'Import::Ldap', payload: {}).start

require 'mixin/rails_logger'

module Mixin
  module RailsLogger
    def self.logger
      @logger ||= Logger.new(log_to).tap do |logger|
        logger.level = :debug
      end
    end

    def self.log_to
      'debug_issue.log'
    end
  end
end

import_job = ImportJob.create(name: 'Import::Ldap')

result = Sequencer.process('Import::Ldap::Users',
                           parameters: {
                             import_job: import_job
                           })

import_job.save!

Rails.logger.info JSON.pretty_generate(import_job.reload.attributes)

```

After saving, run `zammad run rails r /opt/zammad/ldap_debug.rb` and wait for the prompt to return.  
Zammad will write an big logfile which contains all details the ldap sync is stumbling on.

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_[View the full topic](https://community.zammad.org/t/problems-ldap-agent-sync-disabled-users/4770)._